Is Unum a good company to work for?

Unum has an overall rating of 3.4 out of 5, based on over 2,362 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 54% of employees would recommend working at Unum to a friend and 57% have a positive outlook for the business. The best reviews about Unum have been left by employees working as Scholar Intern , Client Development Specialist and Intern .

Does Unum pay their employees well?

According to anonymously submitted Glassdoor reviews, Unum employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Unum. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Unum?

54% of Unum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Unum 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Unum?

Customer Service Representative (83) , Eligibility Specialist (58) , Leave Specialist (53) , Life Event Specialist (51) , Benefits Specialist (47) , Disability Benefits Specialist (34) , Director (31) , Manager (29) , Intern (28) , Software Engineer (27) , Customer Benefit Advisor I (22) , FMLA Leave Specialist (20) , Client Manager (16) , Sales Consultant (16) , Business Analyst (15)

What are the pros of working at Unum according to real employee reviews?

"Benefits are great and affordable." ((in 368 reviews)); "Very flexible with school schedule and good pay." ((in 147 reviews)); "Enjoyed time working there and thought the people were great" ((in 123 reviews)); "work life balance is good" ((in 86 reviews)); "Awesome culture and great people to work with" ((in 79 reviews))

What are the cons of working at Unum according to real employee reviews?

"Management is bad in some departments" ((in 79 reviews)); "Bad training and no down time" ((in 50 reviews)); "line managers have been with the company at least 15+ years." ((in 48 reviews)); "Awful upper management, they do not care about lower level employees." ((in 34 reviews)); "Executive Committee and some senior management go on and on about the Unum values" ((in 17 reviews))

What are employees saying about Unum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Unum layoffs and their outlook for job security at Unum in 2026.

What Unum locations have received the highest employee ratings?

Chicago , Charlotte , Tampa , San Francisco , Atlanta , Los Angeles , New York , Washington , Columbia , Chattanooga

Unum reviews

3.4

54% would recommend to a friend

(1,418 total reviews)

Rick McKenney

63% approve of CEO

57% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.4

Culture & values

3.4

Career opportunities

3.2

Work/Life balance

2.9

Senior management

Unum has an employee rating of 3.4 out of 5 stars, based on 1,418 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Unum employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Sep 13, 2016

Customer Service Specialist

Customer service specialist i

Recommend

CEO approval

Business Outlook

Pros

Benefits, PTO, Floating Holidays were a big pro. Pay is decent if you are fresh out of college.

Cons

On the phone all day, everyday. No time to get to know your coworkers. Trapped in a cubicle for 8-10 hours a day. Assigned break times, couldn't get up and go to the restroom if you needed to. Had to suck up to management to even get anywhere in the company. They were not understanding if life happens.

2.0

Jun 28, 2016

Under 30 only

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great products that truly help people. I had to be out on Short Term Disability, personally, and don't know what I would have done with out Unum's Short Term Disability coverage. I have also made some of the best friends I have ever had while working here!

Cons

Micro-management, unrealistic workloads, non-existant work-life balance.

1.0

May 14, 2016

Terrible Executive Management

Senior architect

Recommend

CEO approval

Business Outlook

Pros

Many employees have been there for 15-25 years and are great folks with whom to work. I was employed in a senior role for a number of years. I was compensated fairly and had great vacation and 401K benefits. I had good pension benefits before they canceled that program.

Cons

The current executive management, however, is a different matter. Millions are wasted due to incompetent leadership. Employees have been de-humanized, and nobody feels any loyalty to the company after the company clearly demonstrated that they did not value their associates. Leaving this company was the best thing I could have done. It's a shame, because it was great, once. I hear from colleagues still there that there is a massive outsourcing initiative underway. That will have drastic results as Unum's greatest market differentiator has always been the excellent customer services the employees delivered. Send that out to the lowest bidder, and watch the results.

Viewing 46 - 48 of 1,418 Reviews

Jobs at Unum

Benefit Specialist Trainee - Portland

Client Experience Representative I- Ask Unum

Customer Benefit Advisor I (On-Site)- Chattanooga

Leave and Disability Claims Roles

Unum

Unum reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer Service Specialist

Under 30 only

Terrible Executive Management

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