Is Unum a good company to work for?

Unum has an overall rating of 3.4 out of 5, based on over 2,362 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 54% of employees would recommend working at Unum to a friend and 57% have a positive outlook for the business. The best reviews about Unum have been left by employees working as Scholar Intern , Client Development Specialist and Intern .

Does Unum pay their employees well?

According to anonymously submitted Glassdoor reviews, Unum employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Unum. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Unum?

54% of Unum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Unum 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Unum?

Customer Service Representative (83) , Eligibility Specialist (58) , Leave Specialist (53) , Life Event Specialist (51) , Benefits Specialist (47) , Disability Benefits Specialist (34) , Director (31) , Manager (29) , Intern (28) , Software Engineer (27) , Customer Benefit Advisor I (22) , FMLA Leave Specialist (20) , Client Manager (16) , Sales Consultant (16) , Business Analyst (15)

What are the pros of working at Unum according to real employee reviews?

"Benefits are great and affordable." ((in 368 reviews)); "Very flexible with school schedule and good pay." ((in 147 reviews)); "Enjoyed time working there and thought the people were great" ((in 123 reviews)); "work life balance is good" ((in 86 reviews)); "Awesome culture and great people to work with" ((in 79 reviews))

What are the cons of working at Unum according to real employee reviews?

"Management is bad in some departments" ((in 79 reviews)); "Bad training and no down time" ((in 50 reviews)); "line managers have been with the company at least 15+ years." ((in 48 reviews)); "Awful upper management, they do not care about lower level employees." ((in 34 reviews)); "Executive Committee and some senior management go on and on about the Unum values" ((in 17 reviews))

What are employees saying about Unum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Unum layoffs and their outlook for job security at Unum in 2026.

What Unum locations have received the highest employee ratings?

Chicago , Charlotte , Tampa , San Francisco , Atlanta , Los Angeles , New York , Washington , Columbia , Chattanooga

Unum reviews

3.4

54% would recommend to a friend

(1,418 total reviews)

Rick McKenney

63% approve of CEO

57% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.4

Culture & values

3.4

Career opportunities

3.2

Work/Life balance

2.9

Senior management

Unum has an employee rating of 3.4 out of 5 stars, based on 1,418 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Unum employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Apr 22, 2016

Not the place for highly the highly empathic.

Disability benefits specialist

Recommend

CEO approval

Business Outlook

Pros

Great training. Decent benefits. Cafe in house is nice. Responsive to ergonomic concerns. Employee charitable contribution match. Commitment to community service.

Cons

The work is constant in the claims side of the house. It is a constant marathon, without natural eb and flow like many other industries. If you are a highly empathetic person, you may really struggle. I believe that folks who work directly with claimants who are perusing a claim or are on claim must figure out ways to turn empathy down. Unfortunately, that leads to some people who turn it completely down present as very callous, paranoid (about "fraud"), and potentially uncaring individuals. It's understandable that people may need to develop a thick skin and must compartmentalize in order to have the stamina to talk with people about their tough medical situations all day, every day, but...some people are disturbingly judgmental and plain mean. What I worried happened behind the scenes in claims occasionally came true- employees sometimes made fun of claimants.

1.0

Oct 10, 2014

Unum Disability department is a sweatshop for claims.

Disability benefits specialist

Recommend

CEO approval

Business Outlook

Pros

I cant think of any

Cons

unrealistic work loads. Management has no concern for employees career path

4.0

Dec 12, 2013

Stable job security with room to grow

Manager

Recommend

CEO approval

Business Outlook

Pros

From what I've witnessed first hand and second hand, this company is better than most when it comes to weighing pros and cons. The benefits are good. Medical, dental, vision, etc. and 401K match up to 5%. The company generally cares about its customers and the employees first behind making a profit. There are opportunities to rise within the company and they make walk-ins feel empowered in upward mobility. People can work from home. You get a decent amount of PTO days from the start. Unum is a big contributor in the community at large, giving to charities, partnering with education, internships, tuition reimbursement, & drives of every kind. The people here also, mostly, get along. We have a lot of smart, talented individuals and the company makes employees do a lot to live the brand - essentially setting the bar really high and measuring every inch to ensure we can strive to such standards. On top of this Unum also offers a decent incentive bonus every year, an above average fitness facility, group clubs, shopping discounts, and other wellness programs. In the end, would I recommend this place to a friend, absolutely.

Cons

Company culture is mostly conservative, read not a lot of young people, or only in certain departments. The daily work is not very cool. Sales people are treated like hotshots on account of they generate $$$ for us. Some job roles can be very time consuming. You might be the only one of your team not in the same physical home office. Cubicles everywhere. Gym memberships and classes are grossly too expensive. Technology in general, right down to the generic computers given to us, the outdated browsers we're forced to use, and the systems that run this company are lackluster, and behind the pace of our competitors. We have a real shortage of technology innovation from the top down.

Viewing 49 - 51 of 1,418 Reviews

Jobs at Unum

Benefit Specialist Trainee - Portland

Client Experience Representative I- Ask Unum

Customer Benefit Advisor I (On-Site)- Chattanooga

Leave and Disability Claims Roles

Unum

Unum reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not the place for highly the highly empathic.

Unum Disability department is a sweatshop for claims.

Stable job security with room to grow

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