Does Upgrade pay their employees well?

According to anonymously submitted Glassdoor reviews, Upgrade employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Upgrade. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Upgrade?

69% of Upgrade employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Upgrade 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Upgrade?

Customer Service Representative (19) , Software Engineer (12) , Supervisor (11) , New Account Specialist (10) , Loan Review Specialist (9) , New Accounts Specialist (8) , Senior Software Engineer (7) , Collections Specialist (6) , Customer Service Representative (CSR) (6) , Account Service Representative (5) , Loan Servicing Specialist (5) , New Accounts (5) , Underwriter (5) , Analyst (4) , Loan Review Specialist II (4)

What are the pros of working at Upgrade according to real employee reviews?

"Great benefits with 401k plan in the works for 2018" ((in 45 reviews)); "great culture a lot perks" ((in 31 reviews)); "Great work life balance" ((in 20 reviews)); "Fully remote and great leadership" ((in 20 reviews)); "Pay is good." ((in 20 reviews))

What are the cons of working at Upgrade according to real employee reviews?

"Management is poor." ((in 16 reviews)); "The Supervisors are inexperienced and make up answers if they do not know the answer to a questions." ((in 9 reviews)); "Having my children on my benefits is really expensive Communication is lack luster" ((in 7 reviews)); "The jobs at the company could easily be work from home, but because they want their name on the top of the building in Phoenix, they require people to go into the office." ((in 6 reviews)); "If you leave your seat you will be bullied by the best micro managers in the business." ((in 6 reviews))

What are employees saying about Upgrade layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Upgrade layoffs and their outlook for job security at Upgrade in 2026.

What are the top reviewed Upgrade locations?

Phoenix , San Francisco , Atlanta , Reno , Sandy , Arizona City , Frisco

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Upgrade reviews

3.9

69% would recommend to a friend

(435 total reviews)

Renaud Laplanche

84% approve of CEO

69% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Work/Life balance

3.9

Culture & values

3.8

Compensation and benefits

3.7

Senior management

3.6

Career opportunities

Upgrade has an employee rating of 3.9 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upgrade employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

435 reviews

5.0

Nov 17, 2025

Amazing First Day

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

Proficient, Attentive, family friendly, above and beyond

Cons

None at this current time

5.0

Oct 27, 2025

Awesome!!!!

Deposit services specialist

Recommend

CEO approval

Business Outlook

Pros

Day 1 was amazing!! We learned a lot at the company and the slides were engaging!!!

Cons

There are no cons at all!!

5.0

Oct 27, 2025

Amazing!

Deposit operations specialist

Recommend

CEO approval

Business Outlook

Pros

Everything about the hiring experience through to orientation has been exceptional. I’m blown away by how accommodating everyone has been so far.

Cons

That I couldn’t start even sooner!

Viewing 31 - 33 of 435 Reviews

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