Does Upgrade pay their employees well?

According to anonymously submitted Glassdoor reviews, Upgrade employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Upgrade. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Upgrade?

69% of Upgrade employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Upgrade 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Upgrade?

Customer Service Representative (19) , Software Engineer (12) , Supervisor (11) , New Account Specialist (10) , Loan Review Specialist (9) , New Accounts Specialist (8) , Senior Software Engineer (7) , Collections Specialist (6) , Customer Service Representative (CSR) (6) , Account Service Representative (5) , Loan Servicing Specialist (5) , New Accounts (5) , Underwriter (5) , Analyst (4) , Loan Review Specialist II (4)

What are the pros of working at Upgrade according to real employee reviews?

"Great benefits with 401k plan in the works for 2018" ((in 45 reviews)); "great culture a lot perks" ((in 31 reviews)); "Great work life balance" ((in 20 reviews)); "Fully remote and great leadership" ((in 20 reviews)); "Pay is good." ((in 20 reviews))

What are the cons of working at Upgrade according to real employee reviews?

"Management is poor." ((in 16 reviews)); "The Supervisors are inexperienced and make up answers if they do not know the answer to a questions." ((in 9 reviews)); "Having my children on my benefits is really expensive Communication is lack luster" ((in 7 reviews)); "The jobs at the company could easily be work from home, but because they want their name on the top of the building in Phoenix, they require people to go into the office." ((in 6 reviews)); "If you leave your seat you will be bullied by the best micro managers in the business." ((in 6 reviews))

What are employees saying about Upgrade layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Upgrade layoffs and their outlook for job security at Upgrade in 2026.

What are the top reviewed Upgrade locations?

Phoenix , San Francisco , Atlanta , Reno , Sandy , Arizona City , Frisco

Upgrade reviews

3.9

69% would recommend to a friend

(435 total reviews)

Renaud Laplanche

84% approve of CEO

69% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Work/Life balance

3.9

Culture & values

3.8

Compensation and benefits

3.7

Senior management

3.6

Career opportunities

Upgrade has an employee rating of 3.9 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upgrade employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

435 reviews

4.0

Feb 13, 2024

Good place to work

Senior quality assurance engineer

Recommend

CEO approval

Business Outlook

Pros

Competitive salary, challenging work and great team.

Cons

No bonuses, lack processes for general administration.

Upgrade Response

2y

Thanks for sharing your experience. We appreciate it!

5.0

Feb 1, 2024

The focus on both personal growth and open communication sets this company apart.

Executive

Recommend

CEO approval

Business Outlook

Pros

It's motivating to be part of a workplace that genuinely cares about its employees' development and fosters transparent communication.

Cons

too much work, too much expectations

Upgrade Response

2y

Thank you for taking the time to share your experience. We appreciate the feedback.

5.0

Jan 31, 2024

Best employer I've had!

Specialist - people operations

Recommend

CEO approval

Business Outlook

Pros

- Great product with amazing mission to be helpful to our customers; - My team is amazing, a lot of collaboration and support; - My manager is the best! Supportive, understanding, giving me space to learn and grow while supporting me and being there when I need it; - my work is rewarding and I feel like I am valued in my team; - The possibility of growth in my role is great, I'm always learning; - Love to be able to work from home but have the opportunity to go to the office a couple times a week; - Amazing benefits, some of the best I've had; - Leadership is great, they are approachable and are visiting our offices regularly to connect with the teams.

Cons

Not much negative to say. Maybe just the fact that we are often very busy, it's a fast pace environment that doesn't suit everyone.

Upgrade Response

2y

Thank you so much for sharing your feedback. We appreciate it!

Viewing 409 - 411 of 435 Reviews

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Jobs at Upgrade

Director, Travel Agency Partnerships

Customer Success Manager, Contractor Engagement

Merchant Risk Monitoring Investigator

AI Process Improvement Analyst - Ops

Upgrade

Upgrade reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good place to work

The focus on both personal growth and open communication sets this company apart.

Best employer I've had!

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