Upstart reviews

3.7

53% would recommend to a friend

(389 total reviews)
avatar

Dave Girouard

78% approve of CEO

44% positive business outlook

Upstart has an employee rating of 3.7 out of 5 stars, based on 389 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upstart employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

389 reviews
4.0
Aug 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Work at your own pace Achievable productivity limits

Cons

Training is not very organized After training you are thrown into the deep end

5.0
Aug 20, 2021

Just keeps getting better!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Upstart has been life changing in many ways. I had the opportunity to join in the early days of the Columbus office and it has been a whirlwind ever since. We've grown a ton and even though there have been growing pains, I'm consistently impressed with the strength of our leadership team, our clear product vision and the caliber of the folks in each and every area of the company. There's definitely a focus on employee care. We are expected to perform at a very high level and the speed at which we work can be stressful, but I also feel very well taken care of by the company. They continue adding new perks and benefits (literally just added a 401k match and financial planning service today), have a very thorough and consistent approach to compensation and take action on employee surveys and feedback. Tons of opportunity for growth. We're scaling big time which means that strong performers have lots of runway to grow in their existing role or into roles that don't even exist yet. Still very transparent. We continue to have our weekly all staff where we get to hear off the cuff updates from our founders and dive into whatever questions people have. They are very accessible outside of that as well- not a super hierarchical organization at all. We've deliberately been focusing on diversify our employee base and weaving inclusion into all decisions. Still always plenty of ways to improve, but I appreciate that it's a consistent topic of conversation and there seems to be genuine effort. Generous equity package doesn't hurt :)

Cons

No company is perfect, and I've certainly had plenty of frustrating days. Sometimes it feels like we're growing too quick or trying to do too much too fast, which makes me nervous. Very fast paced. I'm given the autonomy to manage my own workload as I see fit and can take time off as I need it, but with how ambitious our goals are it can be challenging to hold firm boundaries.

2.0
Aug 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Remote work Not many pros Seriously Not much else to add

Cons

Unrealistic Goals Contractors work different applications that require a lot more work than direct hires when you initially start Management treats you like they expect you to fail, because your a contractor You risk quality so you can meet production goals, but when you meet quality standards and actually take the time to treat our clients like they matter, you get hit with not meeting productivity goals. The support team that provides help for credit analysts are lot more approachable than my direct manager. You can teach and learn leadership, but you will always run into that One manager who's ambition to move laterally is more important than the success of his/her team. It's a young company with young leadership, that needs to reflect on what type of culture they want to establish outside of stats and numbers.

Viewing 316 - 318 of 389 Reviews

Glassdoor has 426 Upstart reviews submitted anonymously by Upstart employees. Read employee reviews and ratings on Glassdoor to decide if Upstart is right for you.