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      Upstart

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      Upstart reviews

      3.7

      53% would recommend to a friend

      (389 total reviews)
      avatar

      Dave Girouard

      78% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      Upstart has an employee rating of 3.7 out of 5 stars, based on 389 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upstart employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Reviews by job title

      389 reviews
      5.0
      Dec 23, 2020

      The best Fintech to be at in 2021

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Upstart team is a great place to work - Great top-down transparency to all levels with seasoned executive team - Fast growth "GSD" startup mindset still persists, despite being a public company with 500+ employees - Lots of autonomy and room for growth - Despite starting as a remote employee, the onboarding process and culture is great

      Cons

      Transforming the lending industry isn't easy, and banks are traditionally weary of AI / machine learning and resistant to change. Lots of responsibility comes with high expectations in every role. If you join Upstart, you need to be all in, and ready to put your head down and put in the necessary work - Unlimited PTO policy means there is a lack of clarity around what vacation is expected vs. frowned upon for new hires, especially in leadership roles

      3.0
      Sep 30, 2020

      Payments Associate

      Payment associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friday work place gatherings/engagements Spacious & clean work spaces Provision of breakfast, lunch, snacks and sweets

      Cons

      Undefined goals (so you are unsure of how much of a particular activity is acceptable or is viewed as productive) Micro-managing (manager may hover over you and question your productivity out loud in front of groups) Management does not hold confidentiality in high regard (your warnings, status, performance, pay and counseling may be shared with others that are not on a need-to-know basis) Leads may act agitated or bothered when you ask for assistance There are too many channels, avenues to check and tend to concerning gathering info/updating

      2.0
      Jun 12, 2024

      Everything about this company is confusing on purpose

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was compensated well for all of the long hours and weekends I worked.

      Cons

      Business and lending practices are a bit unorthodox but I guess that is par for the course when you work at a Fintech company. There was usually a lot of confusion where in the end nobody had a clear idea as to whether or not the lending practices were in compliance. In general, working for a fintech company that is not held to the same standards as a bank showed me how skewed business and lending practices can get.

      Viewing 43 - 45 of 389 Reviews
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      ReviewsUpstart reviews

      Glassdoor has 426 Upstart reviews submitted anonymously by Upstart employees. Read employee reviews and ratings on Glassdoor to decide if Upstart is right for you.