Upstart reviews

3.7

53% would recommend to a friend

(389 total reviews)
avatar

Dave Girouard

78% approve of CEO

44% positive business outlook

Upstart has an employee rating of 3.7 out of 5 stars, based on 389 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upstart employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

389 reviews
5.0
Jan 24, 2023

Employees matter!!

Recommend
CEO approval
Business Outlook

Pros

Cares for their employees Great benefits Awesome work-life balance Fantastic leadership

Cons

High standard of excellence Hard to promote

1.0
Jan 19, 2023
Recommend
CEO approval
Business Outlook

Pros

WAS a cool company to be a part of their growth journey

Cons

#1 - Leadership - Rot starts at the head and works it’s way down #2 - HR is in shams & very disorganized #3 - Clique culture - pre vs post IPO hires #4 - Non-Existent training #5 - Unsupportive work environment to support different employees unique needs #6 - I could go on… This company is split between those that came pre-IPO and those that came after. The pre-IPO employees are viewed as loyalists who can do no wrong and get founders’/leadership’s unwavering support; and many of the post-IPO employees often can’t do enough or anything right in leadership’s eyes. Viewed more as expendable and valued as less than. NUMEROUS people on our broader team were threatened with PIP at the first sign of not doing something in the manner their direct manager would do it (again all post-IPO hires). Very degrading to overall morale of the team. And without any structured formal new-hire training, this was a continuous occurrence early on in various employee’s tenure. Also, since Jan 2022, the number of Directors+ I’ve seen last <6 months is too many to count. It’s really embarrassing. When I tried to speak / vocalize minor concerns to my direct leadership and/or HR about my work needs, I was immediately ridiculed and targeted- rather than acknowledged and heard - for having a different point of view and also learning + work style. Even though I always achieved the targets they put in front of me. Managers that were pre-IPO hires can do no wrong… so don’t even try to question them. Just quit or document everything if you get one of them. I could really go on, but I’ve wasted enough energy with this company. I’ve read every single negative review that’s been posted up until this date, and can relate to EVERY SINGLE ONE. As critical as leadership is of its employees, they should also look at themselves and be just as critical. Instead they just place the blame elsewhere, so nothing is improving.

Viewing 202 - 204 of 389 Reviews

Glassdoor has 426 Upstart reviews submitted anonymously by Upstart employees. Read employee reviews and ratings on Glassdoor to decide if Upstart is right for you.