I originally wasn't going to say anything or post a review, but after seeing so many positive reviews that don't tell the whole story, I felt I needed to speak up about Upstart .
- Management will lie to your face about what is truly going on in the company. They'll expect you to believe what they say and not ask questions.
- Very little respect for the operations department. They ask us to work over holidays, make us meet impossible demands, don't pay us more for doing more work. And then act as if we should be grateful to them for keeping us around. All while upper management gets the better benefits, holidays, and work-life balance. When they told us we were to take phone calls now (which wasn't in our job description) They refused to pay us more to properly compensate us now having 2 jobs. Some coworkers of mine got transferred to other departments where the work was harder/more strenuous and they weren't paid more to compensate for the greater workload either. They're trying to get their employees to work more positions at a discount.
- there's a very noticable start-up vibe. Often times during the company-wide Friday meetings, the CEO just says fluff and doesn't deliver any action plans for the company's poor performance. Phrases like "We know we have the best people" or "we'll come out of this stronger" do little to help me cope with the state of the company.
- Communication is a mess. It's honesty some of the worst I've ever seen. Emails get sent out to wrong departments all the time or are missing critical details needed for comprehension. The amount of times I've had to reach out to a person for clarity is numerous. Upstart management has even admitted at times their communication has suffered as a result of growing so quickly.
- I came into this company very enthusiastic, but after a while the reality of the business set it. Upstart lures in young people with attractive offers and seemingly good pay and benefits. But after so long here, you see that most people just care about getting promoted and making more money under the guise of "expanding access to credit". I plan to leave this company once some other job opportunities come through that are in the pipeline. I could go on about why working at Upstart has been a disaster, the list goes on... But I will keep it to this for now.
