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      UserTesting

      Engaged Employer

      UserTesting Customer Success Manager reviews

      2.8

      38% would recommend to a friend

      (10 total reviews)
      avatar

      Eric Johnson

      51% approve of CEO

      37% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      2.6

      Culture & values

      2.1

      Work/Life balance

      2.1

      Compensation and benefits

      1.6

      Career opportunities

      1.1

      Senior management

      Ratings by demographic groups

      Reviews by job title

      10 reviews
      3.0
      Jul 18, 2024

      OK

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      good team, good company the software is definitely very robust and good

      Cons

      management turn over, lack of honest communication

      5.0
      Dec 19, 2022

      Best place to work so far

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong culture and pay. Lots of smart and passionate people. Great management and leadership.

      Cons

      Ups and downs of working in tech can be wild.

      4.0
      Jul 20, 2022

      Great culture

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people at UserTesting really make a difference. It’s not just one or two experts on the teams that are always jumping in to help, it’s everyone and you can tell it’s the culture. The benefits are great and there’s a lot of effort to ensure employees are trained and equipped with knowledge and resources.

      Cons

      There are a lot of tools in the toolbox but still a lot of issues with automation to help employees be more efficient. Reporting and reliability between different tools does not align and sometimes not reliable so employees are often trying to figure out what to rely on to do their job.

      Viewing 4 - 6 of 10 Reviews
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