VCA reviews

2.9

42% would recommend to a friend

(2,350 total reviews)
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Patty Wu

21% approve of CEO

31% positive business outlook

VCA has an employee rating of 2.9 out of 5 stars, based on 2,350 company reviews on Glassdoor which indicates that most employees have an average working experience there. The VCA employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

2K reviews
3.0
Feb 15, 2017
Recommend
CEO approval
Business Outlook

Pros

- generous employee discount - friendly and compassionate co-workers - flexible alternative schedule

Cons

- disrespectful management - corporate culture - high turnover - stressful environment - poor benefits

1.0
Nov 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Sometimes you get to see a cute animal that isn't near death's door or in agonizing pain

Cons

Where do I start?? -NO BREAKS -NO TRAINING: coworkers don't help you out and seem to get some sick satisfaction from watching you fail -Inappropriate behavior and conversations by staff in front of clients -Doctors and techs treat you as if you are inferior -False promises, assigned more tasks than discussed in interview -Being forced to treat dying animals as opportunities for money -NO payment plans or any sort of mercy for people begging to save their pet -Being forced to go into rooms and go over euthanasia with customers (should be a techs job!!) -Being screamed at by people over the phone every single day -Pay is terrible: you make the same at Dairy Queen -Co-workers are disengaged and rude to newcomers AND clients -Boss is money hungry and completely out of touch with client service -If you work here, you must have no qualms about cleaning diarrhea off the front rug 3 times a day -No communication between departments, absolute chaos and confusion -Ridiculous policies that force you to emotionally manipulate clients and avoid giving them the cost of service until they are forced to pay every penny at checkout -Rampant sexism, men get favored by management at every turn (even getting gifts) -The computer program used (Woofware) is so confusing and counter-intuitive that none of the new employees could use it even after months of trying to learn

1.0
Oct 9, 2016
Recommend
CEO approval
Business Outlook

Pros

Working with animals, building a relationship with clients, saving lives (of those who can afford it unfortunately) I loved working with they staff, which have all almost left VCA.

Cons

Overworking your staff, underpaid staff, unappreciated, highly overcharging clients. I poured my heart and soul into this company for 5yrs, i had transportation issues so I was upset i had to resign. I asked if I could transfer where I was closer. After being told a position was available, went through 2 interviews and heard position was dropped. Then 2 weeks later, they post an opening for same position. After calling HR i was told i was never offer a position and the interview, well the manager felt sorry for me so she put me through 2 interviews. Oh and the position thats open, yeah that was posted to hopefully get application to fill another position, so technically they are not hiring for that specific position according to HR. What company does that to a loyal, hardworking passionate employee? Not to mention you treat senior employees as well as amazing veterinarians like crap until they quit. And above all you over charge clients and make them feel bad thinking they can't take care of they're babies. Shame on you VCA! I loved the ppl i worked with and for, thats the only positive feedback i can give.

Viewing 163 - 165 of 2,350 Reviews

Glassdoor has 2,427 VCA reviews submitted anonymously by VCA employees. Read employee reviews and ratings on Glassdoor to decide if VCA is right for you.