Live by your motto, "where your pet's health is our top priority and excellent service is our goal." It's gone.
Pros
VCA is very organized in regards to forms, systems, support staff at the corporate level, and reports. When the hospital I worked for was originally purchased by VCA, they provided us with educational tools, allowed us to go to conferences and leadership programs, and left us to maintain our "personality" within our hospital.
Cons
In the past couple of years, VCA has been more focused on profit rather than medicine. I know that a business must be profitable to stay open, and our particular hospital was profitable, but it was never enough. They began trimming services, charging more (automatic 6-7%) regardless of staff changes and doctor capability. They preach service, but continually cut staff, cut programs, and expect the staff to remain dedicated and professional. Mid-level management (regional level) show very little support or appreciation for a job done well.