Frontline workers exploited despite record profits
Pros
Zero pros in this exploitive company
Cons
The reality behind the multi-billion Rand profits. While global investigations show VFS Global making over R3 billion in profits, the frontline employees on the ground in South Africa are the ones paying the price. Right now, frontline staff are being forced to survive on a base salary of just R5,800. To make matters worse, management has completely frozen all salary increases for 2026. When we confront the HR department and higher management about the rising cost of living, we are met with the exact same corporate line: "The company is doing bad, and we are not legally bound to give you an increase." How can a company claim it is "doing bad" when it is banking record-breaking global profits? The reality is that frontline workers are trapped in an impossible system. We are under intense, daily pressure from higher management to aggressively sell optional "value-added services" (like premium lounges, courier deliveries, and SMS packages) to desperate visa applicants. Management has drastically hiked up the prices of these extra services for the public, but they refuse to lower our conversion targets. It has become mathematically nearly impossible for staff to hit these goals, cutting off any real chance of earning incentives. VFS Global wants the public to believe they run a world-class operation, but they treat their own frontline staff as completely disposable. It is time for corporate leadership to stop hiding behind excuses, stop exploiting their workers, and start paying the "average"wage that reflects the massive revenue we generate for them every single day and not the bare minimum livable wage! #VFSGlobal #CorporateExploitation #FairWages #LaborRights #SouthAfrica #Glassdoor #Transparency
