Pros
None I can honestly state.
Cons
They hire you, you sign an employee agreement for a specific job and then they put you where ever they choose to put you and no matter how UNHAPPY you are they don't move you and don't want you to apply for another position in the company until you're there a year. And there is a quota you must meet in the number of calls you take or they can fire you. Which is absolutely ridiculous and they constantly hold it over your head and is the threat of ever getting to actually work from home. The training or what they call training does not support you in your roll and when asking for what you need to embrace your roll and do it to the best of your ability falls on def ears you. You have to take the constant verbal ABUSE from 85% of callers because of the lack of follow through from their previous calls yes that is plural CALLS where the issues have not been resolved by no fault of you who take the call. I could go on but will end here.
