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      VMware

      Acquired by Broadcom

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      VMware Engineering Support reviews

      4.3

      88% would recommend to a friend

      (316 total reviews)
      avatar

      Raghu Raghuram

      89% approve of CEO

      75% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.5

      Culture & values

      4.4

      Compensation and benefits

      4.2

      Career opportunities

      3.9

      Senior management

      3.8

      Work/Life balance

      Engineering Support employees have rated VMware with 4.3 out of 5 stars, based on 316 company reviews on Glassdoor. This indicates that most Engineering Support professionals have an excellent working experience there. VMware is rated in line with the average (within 1 standard deviation) by Engineering Support professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      316 reviews
      4.0
      Jul 20, 2010

      Great Training, Collaborative work environment, not sure where it will go

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice office with a view of the mountains food, espresso, and free drinks Workday ends at 5 pm, no pagers or late night calls. lots of happy talk about career progression

      Cons

      Very metrics driven and competitive to churn through high volume, burnout factor for sure. Sweatshop like cube farm, little cross-team interaction, I hardly know the people who work 3 rows down. Managers hand out memos with career ladder diagrams, but no specifics are given. This location does not employ senior staff, so promotion is necessarily limited despite the talk.

      4.0
      Mar 19, 2010

      Great potential if new growth is well managed

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      -excellent training and on-boarding -flat management structure in support services -very collaborative environment -excellent feedback of employee value -strong emphasis on satisfying customers with tools provided to do so

      Cons

      -rewards (financial, benefits, etc) for good performance have been missing for some time (possibly on the horizon) -limited senior resources -limited personnel resources to deal with current call volume

      2.0
      Feb 13, 2009

      Technical support may or may not be for you.

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunities to learn something new is incredible. Everyday the interaction with customers brought forth new insight into the product and what it can do. The product also required a broad spectrum of Windows and Linux OS knowledge. Knowing databases, such as Microsoft's SQL or Oracle, is a great benefit. But if you want to learn a lot and be part of a growing industry, this may work for you.

      Cons

      Extreme pressure to meet the numbers instead of the original statement to "do what it takes to make or keep the customer happy." Although you may have no experience in a certain aspect of the product and request assistance from another support engineer, managment insists you "take ownership" and continue helping the customer. The customer picks up quickly that you lack the knowledge to properly help, the customer then asks for someone who can help, but you have to answer that someone will get back to them later which can cause a loss in integrity. And learning on the spot in this manner can quickly burn out the employee.

      Viewing 310 - 312 of 316 Reviews
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