Vanguard Problem Resolution Analyst reviews

2.0

0% would recommend to a friend

(8 total reviews)

Salim Ramji

Not enough data to show CEO approval

Reviews by job title

8 reviews
2.0
Dec 7, 2012
Recommend
CEO approval
Business Outlook

Pros

- Lots of PTO available right away. - Decent company culture - Relatively relaxed work environment

Cons

-In Arizona, if you are a white male, your career path is quite short. The office is set on ensuring it's gender diversity is very high in Scottsdale. -Management won't make decisions. I don't know if they are afraid or unable, but everything requires approval from someone higher than the person you're talking to. -Painfully bad technology. Improvements are being made, but the improvements bring Vanguard into the 2000s, not into the future. - High retention of incompetent staff. No one ever gets fired for performance, so if you aren't being grossly unprofessional, you won't lose your job. -Poor salary for the industry. -For those who take pride in their job, Service Recovery is outlandishly stressful. Nightmares about work should not be a department reality.

5.0
Mar 1, 2010
Recommend
CEO approval
Business Outlook

Pros

Some of the best things about Vanguard is that they go out of their way to boost employee morale. They take every opportunity to provide recognition when deserved. Your expectations are clearly outlined for you so you are never left in the dark as far as your performance goes. The management team is respectful and sensitive to work/life balance. Employee development is a top priority and they put effort into advancing people's careers. The 401k match and contribution are also top rate.

Cons

Promotions can be very political and based upon not who can do the job best but rather who the hiring manager likes the best. Also, salaries are much below wht other companies pay.

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