Work way too hard for way to little - Problem Resolution Associate Vanguard Employee Review

2.0
Dec 7, 2012
Recommend
CEO approval
Business Outlook

Pros

- Lots of PTO available right away. - Decent company culture - Relatively relaxed work environment

Cons

-In Arizona, if you are a white male, your career path is quite short. The office is set on ensuring it's gender diversity is very high in Scottsdale. -Management won't make decisions. I don't know if they are afraid or unable, but everything requires approval from someone higher than the person you're talking to. -Painfully bad technology. Improvements are being made, but the improvements bring Vanguard into the 2000s, not into the future. - High retention of incompetent staff. No one ever gets fired for performance, so if you aren't being grossly unprofessional, you won't lose your job. -Poor salary for the industry. -For those who take pride in their job, Service Recovery is outlandishly stressful. Nightmares about work should not be a department reality.

Explore other reviews about Vanguard

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

2.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid work schedule Benefits are alright

Cons

Leadership is unqualified Micro managing to the max Stats to track your every second Pushy tactics The customer comes last. You are a number to them Turnover like crazy. You are tenured if you have been there a year Its a call center Below industry pay as well

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