Vanguard Client Relationship Associate, Banking reviews

Low pay - Vanguard should be ashamed of itself. A company with 2T AUM paying bare bones salaries. You might hear "The pay is low but the benefits are good". Benefits don't pay the bills. Also, every company I've been at has good benefits. Stop acting like this is a great incentive to come work here. Management is totally incompetent, the job is disguised as a finance job but really it's just a call center. You're going to be surrounded by a bunch of idiot coworkers with no college degrees, english degrees, etc, all slacking off and happy that they've found a place that they literally can't get fired from. Maybe you'll hear "you can get ahead if you work hard" Lies. All they need is a warm body to answer the phones, no one cares about you or your progression. The incentive is to keep you answering phones, not to move you into roles you want. That's why they recruit externally. I was a top performer, doing many extras and was passed over for opportunities. Quality opportunities are almost exclusively for minorities and women, so forget about it. Even if you do put your 2 years in in the call center (minimum) you can maybe move into back office fund accounting (most likely) for a whopping 10% raise. You can work 2-3 years for a 10% raise, and at year end reviews you'll get 2-3% if you're a top performer. I don't think this even outpaces inflation. You're literally working each year for less. Don't get stuck. Avoid the trap. There were times I seriously contemplated that being unemployed would be better than working here. Redundant layers of middle management hogging salary and wasting space. You can count on taking 80-100 calls per day. Your bathroom breaks WILL be timed. Your entire day will be accounted for, and if you take an extra minute at lunch or in the bathroom, this will affect your "Adherence" and you will hear about it. Job is a total joke. All of these positive reviews that say it's a great starting job.. are honestly by low achieving, bottom barrel losers. So glad I was able to get out. Unless of course, you like not getting paid nearly enough, getting yelled at by stupid customers all day, being micromanaged to death, and answering 80-100 phone calls per day.. Then this job is for you!

Pay is not competitive, and it's a ultraconservative environment. They have no regard for their employees in the institutional call center, but I guess that's like everywhere else, right?