Good employer, cares about employees
Pros
(As of 1/4/2022) Good balance: work / family Remote work is current requirement - no mandatory office visits. No vaccine mandates implemented. Helpful team leads, promotes team collaboration. Management closer to support engineers is easy to work with and personable. Company sometimes gives gifts for holidays. Insurance benefits are good, gives stock RSUs when company is going well financially.
Cons
(As of 1/4/2022) Not all teams work the same. Some teams are more hands on/collaborative. Management further from support team always doesn't have best interest at heart. TLs needs to speak up for support team. Very busy during high season March - September. Slows down between October and February - my experience. Tips: If you want to work in IT, this is not the job for you. This is a specialized Application Support position, with niche positions within. Company has IT department, but IT jobs are limited.