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Verified First

Engaged Employer

Verified First Client Service Representative reviews

5.0

100% would recommend to a friend

(6 total reviews)

Jim Miles

100% approve of CEO

100% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Diversity & inclusion

5.0

Work/Life balance

5.0

Senior management

5.0

Compensation and benefits

5.0

Career opportunities

Ratings by demographic groups

Reviews by job title

6 reviews
5.0
Aug 6, 2025

great company

Client service representative
Recommend
CEO approval
Business Outlook

Pros

Supportive Management Employees consistently praise leadership for being approachable, transparent, and invested in their growth. Positive Work Culture The environment is described as friendly, collaborative, and focused on personal appreciation. Remote Flexibility Many roles offer remote work options, with strong engagement and communication across teams. Clear Expectations KPIs are well-defined, and micromanagement is rare — teams are coached rather than controlled

Cons

Lack of casual office interactions can affect morale and mental health.

5.0
Jan 21, 2022

A Remote Family

Client services representative
Recommend
CEO approval
Business Outlook

Pros

Even though 99% of their employees are remote, Verified First does an amazing job making us feel like are working in the office. Every Monday, the company does a "Monday Morning Moto" to motivate us for the week and it's so nice to put faces to names. Supervisors are extremely support and understanding. VF has team chats to use for support with questions. VF has an awesome open door policy and is very accepting of feedback and suggestions.

Cons

While VF does pay 100% of the employee's health insurance premium, the deductible is high. Starting pay is lower than I expected, however the "inclusive" environment is way more valuable.

avatar
Verified First Response
4y
Thanks for your positive review, and we're excited to hear that you've found your "forever employer!" We are always looking for new ways for our employees to connect while still being remote and living in different states. Even though VF pays 100% of the insurance premium, we agree that the deductible is higher than we would like it to be. As a creative solution in 2022, VF implemented a "deductible buy-down" that reduces the deductible by $1,500, and is no cost to the employee. We'll continue to be open to new ideas, so keep the suggestions coming!
5.0
May 29, 2018

Hard Work Pays Off

Client service representative
Recommend
CEO approval
Business Outlook

Pros

The entire staff is very engaging and encourages each other to work harder, and help you attain your goals. It's very competitive but everyone supports each other. Excellent benefits. PTO, paid holidays off, health care is the bomb, in office benefits (we celebrate company wide when we hit our goals!) Very much like a family environment

Cons

It depends on the position you start for, but the job itself is pretty challenging when you start. Sales is like most sales positions, but working in other departments often requires a lot of rigorous training to learn about industry standards. It's rewarding to master your position though. They are slow to hire people for some positions, so we can be pretty overworked.

avatar
Verified First Response
8y
Thank you for your comments! We think our employees are "the bomb," so we love reading feedback like this. We will try our best to hire those certain positions at a quicker rate so nobody feels overworked. Remember to take advantage of our referral bonus if you know someone to matches the job requirements and our awesome culture!
Viewing 1 - 3 of 6 Reviews
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Glassdoor has 137 Verified First reviews submitted anonymously by Verified First employees. Read employee reviews and ratings on Glassdoor to decide if Verified First is right for you.