Verizon Store Operations Assistant reviews

Long retail hours, ruthless upper management who only care about results and themselves. Growth growth growth is all that matters along with some other silly kpi's like accessory take rate per handset etc... Company wants results so that people up top can move up and pretend like they did something. Store managers forced to falsify numbers to meet their unrealistic quotas. Poor customer experience due to the fact that store reps are so tired of getting beat up on their numbers.

I have never worked for a more greedy, soul-sucking company. VZW does not care AT ALL about its customers. We used to have customer service meetings so that the district and regional managers could tell us how important our customers were. But all commissions and bonuses were structured so that you had to screw over customers in order to hit your targets. We were also to hold the line on contracts in order to reduce churn, so we never allowed anyone out of a contract unless they were willing to pay the early termination fee. We were also told that in the case of a customer who died and a family member tried to cancel the contract, that we could only do so if we saw a death certificate. That was a nice thing to ask a grieving widow for. Not to mention that any salesperson who did not hit targets was fired immediately, and those targets required them to be dishonest to customers. Although I did hit my targets, this job was so stressful and this company so lacking in compassion and concern for both customers and staff that it was the greatest feeling of relief I ever had when I left my job.