Horrible Employee and Customer Culture especially in Retail. Unreal Sales pressure.
Pros
Benefits and discounts. Can progress career if your smart about it.
Cons
Now that I've been at another employer for over 8 months, I can honestly say how bad it was to work for Retail VZW over the last 3-4 years. The culture is non-existent. It is a sales pressure cooker that affords 0 work/life balance for Store Managers/ASMs. Imagine a day of at least 2 conference calls (1 hour long) where MGT discusses how to effectively force, lie, and manipulate customers into buying $150.00 worth of accessories per phone? These calls happen 7 Days a week. If your store is "honest" and tries to sell on relationship building and fair sales methods, you are forced to go on a different conference call in which the Director continues to reiterate how he doesn't think your getting the job done, and how easy other stores make it look. These "other" stores are so stressed out and don't want to deal with BS conference calls, they simply instruct their sales employees to "bundle" price... this essentially means lying. The people who lie are praised and the people who won't stand for unethical selling are punished. Any posts you see that are positive for VZW Retail, are most likely by the shady car-salesmen-like folks that are getting praise for flat out lying... or it is an attempt by VZW to make it sound like it is a good place to work. This company is evil and continually rolls out changes that screw the customer; as an employee you will be asked to spin this positively to your customer. Good luck if you apply here.
