Verizon reviews

The main downside is dealing with customers who think that they are entitled to free phones, credits, etc. There are just too many who want something for free, and will argue to no end so they can get their way.

Continued centralization of provisioning is causing major concern with customers, as the human element is being taken away from the account teams. Employees in centers are mostly new, with little or no telecom experience. This is causing implementation mistakes and longer lead times. Efforts to train and season the new recruits is being hampered by an extremely high turn-over rate. Company continues to add layers upon layers of processes and procedures, which makes it frustrating to respond to customer requests in a timely manner. Competitors move much more quickly, and customers end up waiting just for a price quote. Verizon touts that it is a single company, but it is still very much three separate entities (Verizon ILEC, Verizon Business, and Verizon Wireless). Each has its own management structure, and barriers are in place to prevent sharing of information. Engaging a Verizon Wireless rep is no different than engaging a resource from a partner vendor. As with many of the other comments posted here, the constant RIF's are annoying because they happen every several weeks. Multiple times key matrix team members were lost during the middle of a project. It's difficult to find a current employee is not worried about being shown the door.