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      Verizon

      Engaged Employer

      Verizon reviews

      3.6

      60% would recommend to a friend

      (35,751 total reviews)
      avatar

      Dan Schulman

      24% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      Verizon has an employee rating of 3.6 out of 5 stars, based on 35,751 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Verizon employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      36K reviews
      3.0
      Jul 16, 2010

      Great career if you want to work a call center.

      Advanced tech support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very clean, comfortable work environment. Access to new and upcoming cell phone technology. Employee discounted service plans. Excellent tuition reimbursement program.

      Cons

      Speed is emphasized greatly over almost every other metric. Unfortunately remotely diagnosing cell phone problems with a person who is not an expert can sometimes lead to some very long calls which will damage your stats. There is very little communication between the call center and the network technician whom you create trouble tickets for. Hands can be tied when it comes to trying to save a customer. Very little opportunity for advancement out of the call center and into another department.

      3.0
      Jul 16, 2010

      Verizon Communications is a Telco that is a solid company with a healthy balance sheet but shaky future.

      Director technology
      Recommend
      CEO approval
      Business Outlook

      Pros

      Verizon Communications is a Telco that is a solid company with a healthy balance sheet and a great product in FiOS TV. They have excellent salary and bonus plans, decent benefits and people generally work hard. Ivan Seidenberg is an excellent visionary leader as CEO

      Cons

      Despite a long history of excellent performance, the recent trend for Verizon is one of desperation. Margins are shrinking more than anyone would like. Ivan Seidenberg looks to be retiring in 2 years or less. The middle executives are terrible at communicatine, believing in their people and all are in the mode of "protect your own and help this thing last a couple more years so I can retire". They haven't hired new management employees in too many years, so the workforce is too old and afraid of risk. It's a bad trend for the mid-term future.

      2.0
      Jul 14, 2010

      Fios Service Technician

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have excellent pay and benefits.

      Cons

      Management treats employees terribly with constant threats of unpaid suspensions and other work restrictions such as overtime suspension based on some factors that are completely out of the employee's control.

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      Glassdoor has 38,092 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.