Verizon reviews

-call center atmosphere not for everybody -must take 60+ calls a day which means your held to very very tight time restrictions. -every call scored is based on a "conversation roadmap" (loose scripting) and depending on who is grading your calls, they can make or break you. -must adhere to very strict guidelines with regards to saving customers from canceling service, retaining and adding lines of service, average handling time on calls, amount of time customers can be on hold, amount of transfers you initiate to other departments.

There was no clear direction as to where the company is headed technologically or financially. The company continuously reorganizes which brings great uncertainty. It's restructured groups in the Philippines is not making much of an impact as they continue to cut. The company is now cutting into its money making arms which could potentially bring future success to its knees. Sr. Management is trying to formulate a plan but so far, the plan is simply to cut more people. The company lacks focus on developing quality, standardized, and marketable solutions because they're trying to impact the bottom line but in so doing, they've begun to undermine the entire process. I predict a brain-drain on the company in the upcoming months and years.