Is Verizon a good company to work for as a Customer Sales & Service Representative?

Customer Sales & Service Representative professionals working at Verizon have rated their employer with 3.0 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of Verizon employees being 3.6 out of 5 stars. Search open Customer Sales & Service Representative Jobs at Verizon now and start preparing for your job interview by browsing frequently asked Customer Sales & Service Representative interview questions at Verizon .

Does Verizon pay Customer Sales & Service Representative employees well?

Customer Sales & Service Representative professionals rate their compensation and benefits at Verizon with 3.0 out of 5 stars based on 18 anonymously submitted employee reviews. This is 31% worse than the company average rating for salary and benefits. Find out more about Customer Sales & Service Representative salaries at Verizon.

What are the top reviewed jobs at Verizon?

Solutions Specialist (1708) , Customer Service Representative (1363) , Sales Representative (908) , Retail Sales Representative (875) , Sales Associate (692) , Software Engineer (546) , Manager (533) , Project Manager (404) , Solutions Manager (389) , Sales (339) , Analyst (323) , Consultant (321) , Solution Specialist (307) , Network Engineer (260) , Specialist (249)

What are the pros of working at Verizon according to real employee reviews?

"great benefits to work here which allow for medical dental and vision at a reasonable cost" ((in 7266 reviews)); "Company proposes good pay while joining and yearly hike percentage also good based on the peer and manager discussion" ((in 3864 reviews)); "I have been able to promote several times and have met some really great people." ((in 1170 reviews)); "The salary was good and increased each year based off of the company's & individual performance." ((in 940 reviews)); "The overall culture of the company is great and they strive and focus on employee satisfaction." ((in 770 reviews))

What are the cons of working at Verizon according to real employee reviews?

"No work life balance due to it being retail and it also having aggressive sales target." ((in 1716 reviews)); "Some management can be poor and it's hard to get concerns addressed to higher ups on management." ((in 1595 reviews)); "Frequent layoffs and store closing make you wonder if you will have a job next week." ((in 759 reviews)); "Managers do not really do anything except tell you to sell more and more each day." ((in 674 reviews)); "Long hours work most weekends and HR is very involved over very little things you can get fired for hurting someone’s feelings" ((in 613 reviews))

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Verizon

Verizon Customer Sales & Service Representative reviews

3.0

0% would recommend to a friend

(18 total reviews)

Dan Schulman

Not enough data to show CEO approval

Ratings by category

5.0

Diversity & inclusion

3.0

Compensation and benefits

2.0

Culture & values

2.0

Work/Life balance

2.0

Senior management

1.0

Career opportunities

Customer Service/Sales Representative employees have rated Verizon with 3.0 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Service/Sales Representative professionals have an average working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service/Sales Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

18 reviews

3.0

Jul 10, 2015

Customer Service Representative

Customer service and sales representative

Recommend

CEO approval

Business Outlook

Pros

Income and Benefits, 401K, Retirement

Cons

Management verbally abusive, unrealistic goals, more concerned with sales then customer service, could care less if your customer if happy with their customer service more interested in what you sold them while they were calling in to complain about the charges slammed on their bill. Trained one way in training, but once on floor taking calls, different expectations. Local management lacked integrity

4.0

Mar 20, 2015

Great working place if you got what it take to achieve more!

Sales representative/customer service

Recommend

CEO approval

Business Outlook

Pros

Benefits was what kept me working at Vzw for such a long period of time. Work-life balance it is all up the individual, it can be stressful at time but vzw do pay you well. There are lots of movement in the leadership roles if one is willing to relocate in a new working environment.

Cons

Company values has shifted as I was parting my way from customer focus to performance focus. Keep it mind. Vzw has always been a numbers driven company. "It is business as usual." Therefore, be prepare to do the work.

4.0

Jan 7, 2015

great pay, great benefits, but...

Customer service sales representative

Recommend

CEO approval

Business Outlook

Pros

great pay, great benefits,great coworkers

Cons

very high stress levelfor sales quotas monitoring of reps is excessive and humiliating

Viewing 13 - 15 of 18 Reviews

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Verizon

Verizon Customer Sales & Service Representative reviews

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Ratings by demographic groups

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Customer Service Representative

Great working place if you got what it take to achieve more!

great pay, great benefits, but...

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