Is Verizon a good company to work for as a Customer Sales & Service Representative?

Customer Sales & Service Representative professionals working at Verizon have rated their employer with 3.0 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of Verizon employees being 3.6 out of 5 stars. Search open Customer Sales & Service Representative Jobs at Verizon now and start preparing for your job interview by browsing frequently asked Customer Sales & Service Representative interview questions at Verizon .

Does Verizon pay Customer Sales & Service Representative employees well?

Customer Sales & Service Representative professionals rate their compensation and benefits at Verizon with 3.0 out of 5 stars based on 18 anonymously submitted employee reviews. This is 31% worse than the company average rating for salary and benefits. Find out more about Customer Sales & Service Representative salaries at Verizon.

What are the top reviewed jobs at Verizon?

Solutions Specialist (1708) , Customer Service Representative (1363) , Sales Representative (908) , Retail Sales Representative (875) , Sales Associate (692) , Software Engineer (546) , Manager (533) , Project Manager (404) , Solutions Manager (389) , Sales (339) , Analyst (323) , Consultant (321) , Solution Specialist (307) , Network Engineer (260) , Specialist (249)

What are the pros of working at Verizon according to real employee reviews?

"great benefits to work here which allow for medical dental and vision at a reasonable cost" ((in 7266 reviews)); "Company proposes good pay while joining and yearly hike percentage also good based on the peer and manager discussion" ((in 3864 reviews)); "I have been able to promote several times and have met some really great people." ((in 1170 reviews)); "The salary was good and increased each year based off of the company's & individual performance." ((in 940 reviews)); "The overall culture of the company is great and they strive and focus on employee satisfaction." ((in 770 reviews))

What are the cons of working at Verizon according to real employee reviews?

"No work life balance due to it being retail and it also having aggressive sales target." ((in 1716 reviews)); "Some management can be poor and it's hard to get concerns addressed to higher ups on management." ((in 1595 reviews)); "Frequent layoffs and store closing make you wonder if you will have a job next week." ((in 759 reviews)); "Managers do not really do anything except tell you to sell more and more each day." ((in 674 reviews)); "Long hours work most weekends and HR is very involved over very little things you can get fired for hurting someone’s feelings" ((in 613 reviews))

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Verizon

Verizon Customer Sales & Service Representative reviews

3.0

0% would recommend to a friend

(18 total reviews)

Dan Schulman

Not enough data to show CEO approval

Ratings by category

5.0

Diversity & inclusion

3.0

Compensation and benefits

2.0

Culture & values

2.0

Work/Life balance

2.0

Senior management

1.0

Career opportunities

Customer Service/Sales Representative employees have rated Verizon with 3.0 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Service/Sales Representative professionals have an average working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service/Sales Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

3.0

Nov 26, 2013

Great job for learning sales

Customer sales service representative

Recommend

CEO approval

Business Outlook

Pros

Salary, commission structure and health benefits. Above average pay and benefits. Great co workers.

Cons

Stress level is high. I am not sure the same could be said for all Verizon contact centers. Management has a tendency to bring down morale and micro manage. They have lost many good employees due to these issues.

5.0

Nov 2, 2012

Good Company To Work For

Customer service and sales representative

Recommend

CEO approval

Business Outlook

Pros

Great Pay, Good Benefits, Good hours.

Cons

Not a lot of movement with company, not always have openings.

4.0

Jun 21, 2008

We need to get back to Customer Service

Customer sales & service representative

Recommend

CEO approval

Business Outlook

Pros

The pay is great and the benefits.

Cons

They want you to be a robot with extreme expectations. The computer systems are constantly having issues making it very hard to meet your stats or help the customer when everything you do is on the computer. Customers are irate due to we have no specialists anymore for ex Billing specialist, Orders specialis Tv specialist Phn specialist or Data specialist. Due to this the customer has to talk to several reps before someone finealy takes ownership of the call thus making the customer extremely irate.

Viewing 16 - 18 of 18 Reviews

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Verizon Customer Sales & Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great job for learning sales

Good Company To Work For

We need to get back to Customer Service

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