Verra Mobility reviews

Where do I begin? The policy that the company uses to charge their customers is a joke. Try explaining to a customer who went through an electronic toll for 10 cents,why they were then charged a fee of $19.75. As you sit and get verbally abused by customers, who are angered by this policy, you can watch management eating their lunch and watching tv in their glass encased office.Most of management is lazy. They will expect you to take on tasks on top of your primary one, stay late, meanwhile they are playing ping pong, or having a Halloween party (with music) in front of customer service agents who are on the phones, taking calls. Even if you don't work in customer service, you are expected to take phone calls when it's busy...which is all the time because so many customer service agents quit that there are only at max 20 available at a time. There is blatant favoritism in all aspects of the company. They hire family and friends into positions they are not qualified for. They force current employees to write positive reviews on here to drown out the real reviews from former employees or current employees, who have finally had enough of them. Then, they started this "work from home" program which at the start sounded good, but that opens employees up to be asked to work on your days off or weekends. They hired people for that program from out of state and then charged them a deposit against their first several paychecks to pay for the computer they need to do the job. They are extremely fake and overwork the employees, who like me, started off genuinely liking the company and by the end, had checked out. I have never worked at a more miserable place. They add all these bright colors and "perks" like 2 massage chairs but nothing is worth working there.

Absolutely no strategic planning, implementation, or communication skills. There is a group of middle managers that have been there for a long time that are more concerned about keeping the status quo and looking important than driving the business forward. 'That is the way we've always done it here' is the mantra you'll hear all the time. If you're not one of the 'old timers' , you'l have no input and no voice. There is no professional development. There is no innovation or implementation of new technologies. A lack of standard processes leads to a constant last minute scramble in work priorities and scheduling. They have plenty of managers and directors, but lack leaders. This lack of foresight and leadership can and does lead to occasional layoffs. (Just recently as matter of fact.)