Despite being a mature startup, Via is still managed like a much smaller company, with a very unprofessional HR department, no formal advancement process and a micromanaging and temperamental CEO. While lower-level employees are often easy to work with and very open, the culture at the top is very gossipy and political. The company is not transparent with employees about the firm's business outlook or company policy changes. Company focus changes regularly and there is a general feeling of disorganization and lack of direction around the company's various business lines.
