Good benefits, low pay, no advancement opportunities
Pros
Victoria's Secret Direct offers fairly decent benefits including dental, 401K, tuition reimbursement, paid time off and family services. Good paid time off practices. Each full time employee gets up to 135 hours of paid time off, and up to 4 sick days every six months. Sick day pay does come out of paid time off. Decent, clean work environment. Starbucks coffee and full cafe experience complete with grill. I cannot think of anything else that's nice to say about this place. They do not respect employees and treat everyone like they are in preschool. Do not expect to be treated like an adult.
Cons
Very poor pay compared to similar jobs. I used to work for another website in customer service and I got paid $5 more an hour for performing a similar, if not easier job. Very discouraging environment. Management treats employees like cattle. Do not expect to be valued or treated with respect. Here, they can replace you almost quicker than they can fire you. I was not fired, but many of my fellow associates were, and for ridiculous, unjustified reasons. Essentially, once you start making over $12 an hour, they look for a reason to fire you. I'm only waiting for my turn.