Pros
When you first start with the company, everyone is kind, welcoming and fun. If you keep your head down, do your job, only claim 40 hours when you work 60 and work for $20 an hour when you could be paid double that, you will most likely keep your job. I wondered why so many employees had second or third jobs, or gig jobs, but it was because to stay with the company for a significant length if time, you have to be one of the chosen or do extra, like create content for the website or training that you are not compensated for. Once you stop creating extra content for the company or only working 40 hours and then clocking out, it's over. They like to say they have "work/life balance" but what they mean is, work will become your life. The Unlimited PTO sounds nice, but you are responsible for everything that happens to your Member panel while you are away, so when you get back, you have to go through all of your Members and make sure you are up to date on everything.
Cons
The training is inadequate and the rubric for which you are graded on your performance changes every quarter. But your performance rating won't matter until you stop doing things that are the expectation, like working 60 hours and only claiming 40. They did away with the bonus structure so that they can pay less compensation to employees. If you are not one of the favored ones, advancement is unlikely. Awards are also given to those who "perform" but most of the work they do is uncompensated. They claim to be about "diversity", but anyone who claims a disability is suddenly put under "performance review" and basically harassed until they quit. The performance reviews are a joke. They only tell you what you did wrong and what they think they could have done better, which is easy to say after the fact. They don't offer constructive critisn, or real time feedback to help fix whatever the issue is. But that is because the issue is just created in order to find a problem with the work and a reason to make someone feel like their performance is sub par, but yet the Members they serve say the complete opposite. You spend a ton of time calling Members begging them to come back to the program., because when you talk numbers to Members every week the way the company wants, the Members leave. But that is all the company cares about now, numbers. They are in the red and doing whatever they can to save money. Including letting good Coaches go, so they can hire new and younger people who will agree to work for less and do more.
