Vivint reviews

3.8

70% would recommend to a friend

(3,360 total reviews)
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Larry Coben

77% approve of CEO

67% positive business outlook

Vivint has an employee rating of 3.8 out of 5 stars, based on 3,360 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vivint employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Dec 19, 2020
Recommend
CEO approval
Business Outlook

Pros

The offseason, from September to March you can really make your own schedule. The training is excellent through totally unpaid.

Cons

The season is from April thru August They will take you away from home to a city that could be anywhere in the US and you must get there at your own expense or get a ride. Most of the sales reps are college kids that don’t know any better. You will be expected to knock doors all day long starting at 1pm and the minimum you can knock is 3 doors after 9:30pm, which usually ends up being 10pm until 11pm. Then you must wait for your car group driver to pick you up and drive you back to the hotel. They pickup 2-3 other people so you will be waiting awhile as they are all over the city. You must be at the meeting at 12pm daily or you are fined. All fines come out of your paycheck and they can fine you for anything they don’t like you doing. You will work Monday through Saturday and Saturdays start even earlier. The meeting is at 9am on Saturdays and you are knocking by 10am until 9:30pm plus 3 doors. This is a commission only job except they charge you for rent and utilities every week and it is a lot of money at one of those long term corporate housing so they give you a bed and a couch a table and that’s it. If you want tv or internet you must bring it and buy it. They play favorites with the veteran sales reps by giving them the best territories, letting them drive their cars to turf, giving them gas money and they give the new guys the worst areas so you don’t burn doors and ruin future sales for them. When you get back after knocking all day usually in 100+ degree heat, they want you to train at night. If you don’t sell the prior day on Tuesday thru Thursday you must go to an hour of mandatory training before the daily meeting. Oh, and this company is based out of Utah because it is multilevel marketing so they want you to recruit suckers like you so you can make money off their sales. That is the only way to move up in the company. There is so much turnover it is not even funny. We started with over 120 people and only 34 finished. You make 4x the recurring monthly revenue you sign people up for on your weekly paycheck. They promise you 2 backend checks based on the total accounts you sell, one in October and the other in January. The most you can make is 10.5x the monthly revenue you sell.The problem is if you don’t sell for 2 weeks or they send you home for any reason, you don’t get any backend at all. So really they keep your money if you go home. You also need sign up for the next summer to get the January check. Also, if any of your sales cancels before January, you are charged back the full commission on that paycheck. Also, the only security company I ever seen that if you buy out their current security contract the company splits the total buyout with you so that comes out of your paycheck too! Any legit company I worked for eats the buyout and never charges the rep. Obviously, this job is borderline slavery and no one in their right mind would do it. If you want a job in security, go to any other company as this one is a scam.

1.0
Apr 23, 2020

Trained to Lie

Recommend
CEO approval
Business Outlook

Pros

Flexible, can work your own schedules. Off season blitzes are covered by the company.

Cons

They literally train you to lie. They keep a lot of things under wraps until you specifically ask about once you become speculative. When I quit, my manager threatened me with wage garnishing, he claimed the means of debt was an ipad they issue to sales reps but never issued to me because they never got around to it. (thank God)

1.0
Mar 25, 2020

Run far away from Vivint

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Apparently I have to write at least 5 words. There are no pros to working here.

Cons

I would never recommend working here to ANYONE. The calls are super upset people and instead of actually helping them, Vivint wants you to try to upsell them. Even in natural disasters, death, and other difficult events. The management does not care about you at all because they only want numbers. They screw you over on commission (they still owe my friend $900 for their commission after 6 months of following up). You are treated like a child, you have to ask to go to the bathroom and they get mad at you if you take even a breather between back to back screaming customer calls. They do not care about employees and I honestly could sue them for how badly I was treated with legitimate medical problems. I could write a book on why you shouldn’t work here. If you enjoy feeling ill from anxiety 24/7, this is the job for you.

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