Pros
- Some great people, though a lot of them have left or were laid off - A lot of the customers are great, hard-working folks, who are really appreciative of the little things - Not a lot of hierarchy or bureaucracy, until you get to the very top of the house
Cons
- Complete and utter lack of a real vision, mission, or strategy. What they call a "vision" is not a vision - it's more of an ultimatum. - They maintain one platform that works, but is 10 years past its prime. - The also have a second platform, which was the company's 8th attempt to replace the original one (the previous 7 failed in an interesting variety of ways), that just plain doesn't work. - Because of the above, nobody at the company is proud of the product. - Leadership expects to be able to build, basically from scratch, a fully featured, "one-stop-shop" e-commerce solution that can compete with Shopify for the business of companies like Outdoor Voices or Taylor Stitch. And somehow they expect to do that with a team 1/25th the size. - If you end up in a role where you have to interact with the customers, you'd better be prepared to deal with angry, frustrated people. Most have them have been begging for issues to be resolved for years, and even the little ones remain. Customers stay because it's incredibly hard to change e-commerce platforms, but that only lasts so long. Look them up on Builtwith and you'll see how their customer base has steadily declined over the past 10 years, while overall US e-commerce volume tripled in size.
