WDS reviews

Ever changing expectations and unclear direction. Favoritism. Pay is considerably lower than almost any other call center in the valley. Upper management has no interest in collaborating with agents/supervisors on their opinion of how to change things or make things better for their employees. There is no understanding, or support once you've made a mistake, or they don't like you, they will always have a negative perception of you, and have no interest in changing so. Supervisors do a lot of work and do not receive fair compensation for doing so. Bonus for agents/sups are always changing and unfair expectations for trying to hit the metrix especially when there are so many system issues that aren't taken into consideration, or fixed when brought to their attention. Supervisor bonus is almost impossible to obtain, and not all supervisors qualify to bonus.

Lack of leadership interest in success of others. The leadership (with the exception of few) showed very little to no interest in helping others in becoming successful