WDS reviews

3.8

85% would recommend to a friend

(31 total reviews)
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David Ffoulkes-Jones

94% approve of CEO

51% positive business outlook

Reviews by job title

31 reviews

Reviews about "Compensation"

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3.0
Nov 20, 2014
Recommend
CEO approval
Business Outlook

Pros

Easy interview and hiring process. Paid training. Chance for advancement from CSR to more supervisory role.

Cons

Large learning curve. Escalating calls to more experienced agents or management was almost impossible, they expected you to handle the customer no matter what their issue. Every single minute was managed for example, If you took too long on a call, didn't take your break within a few minutes too soon or too late of scheduled time you had a discussion with a manager.

1.0
Nov 8, 2014
Recommend
CEO approval
Business Outlook

Pros

-Diversity of International culture, most of the people i work with are from all regions of Europe which was nice and refreshing. -HR is good

Cons

-Bad team leaders, they have no clue what they doing. Not interested in feedback. - You treated like a robot, get your KPI or get fired. - If you fall sick, you will received a warning. 3 warning and you laid off. -Work cantina Food is awful, too much salt, too much fat unhealthy. I saw a lot of people who started working there gain a lot of weight throughout the months and some ending having health problems and leaving the company. -You forced to work on weekend Saturdays and Sundays. -There is absolutely no career progression in this company. -There is no wage increase or no Bonus, these have been removed totally. - Call center is packed, everyone is squashed in a hall that looks like an old factory. -Heavy pay cuts since they lost a lot of major contracts - A lot of people are getting laid off -Too much favoritism , - Working here there is no stability or security , you can get fired anytime. -The overall work environment is just negative

4.0
Oct 26, 2014
Recommend
CEO approval
Business Outlook

Pros

- Support was often available - Training was paid at full rate - Had a very supportive boss - Co-workers were pleasant - Managers were usually willing to help - Patient while agents learned the job - Unlimited overtime available with extra bonus wages - Bonus pay if metrics are high enough

Cons

- Terribly low paying due to there not being good jobs in the area - The bar for bonusing was moved too high so almost no one can make a fair wage - The place is very dirty and contagious conditions spread quickly - Being open 365 days a year means that you are required to work holidays - Promotions seemed not based on merit but on favoritism - Your experience is highly dependent on your supervisor, some will offer no assistance whatsoever - Minuscule raises mean that after five years you could be making only 1.50 more - Customers often have unrealistic expectations and request data that you legally cannot disclose like call records, etc. - Health insurance with high co pays and too low a wage to pay them

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