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      WEX

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      WEX reviews

      3.4

      58% would recommend to a friend

      (966 total reviews)

      Melissa Smith

      46% approve of CEO

      40% positive business outlook

      Ratings by demographic groups

      WEX has an employee rating of 3.4 out of 5 stars, based on 966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WEX employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      966 reviews
      2.0
      Aug 6, 2025

      Low Pay - Low morale - Outsourcing work

      Cobra quality and readiness analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Flexible with time off - Bonuses based on revenue - Employer contribution to HSA - DEI friendly

      Cons

      - Raises do not keep up with inflation - Frequent layoffs - Outsourcing work overseas - Spends more on acquisitions instead of employee retention - Utilizes Inspire & Celebrate program but does not allow monetary celebrations - Donuts and Pizza budget should be reallocated to employee pay - Advertises a role at $20/hr - $27/hr. And with 4 years of experience on the team, and an extensive background making a person overqualified for the role, offering $21/hr - No salary negotiations. You get what you get. - With multiple rounds of layoffs, career growth is almost impossible

      2.0
      Aug 4, 2025

      Company Has Lost Its Way

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good work/life balance - Decent benefits - Competitive pay (though it is trending toward the lower end) - Remote work

      Cons

      - Cares more about shareholders and quarterly share value than employees or customers. - Somehow the company micromanages employees while also being extremely disorganized. - Constant management shuffling leads to frequent changes in policy and procedure causing instability and arbitrary new rules. - Too many middle-managers. - Upper-Management is too far removed from workers. They continually make changes that negatively impact the employee and customer experience. - The company grew too quickly and is extremely disorganized. - CEO Melissa Smith is very likable and used to care about her workforce. Something changed over the last few years and upper management has completely lost touch with the rank-and-file. - WEX is too focused on quarterly shares that they have forgotten to provide quality services. - Outsourcing jobs, a move to AI, and focus on quarterly earnings means regular rounds of layoffs. - Technology that used to be cutting edge is now lagging behind competitors. - Employee morale has completely tanked, customers on legacy platforms are leaving in droves, and the company seems to be headed toward a death-spiral in which investors and upper-management strip the company for parts.

      5.0
      Jul 31, 2025

      Great company

      Rsm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance, pay, good managers

      Cons

      Career progressions, competitive industry that is flooded

      Viewing 85 - 87 of 966 Reviews
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      ReviewsWEX reviews

      Glassdoor has 1,425 WEX reviews submitted anonymously by WEX employees. Read employee reviews and ratings on Glassdoor to decide if WEX is right for you.