WEX reviews

3.4

59% would recommend to a friend

(966 total reviews)

Melissa Smith

46% approve of CEO

41% positive business outlook

WEX has an employee rating of 3.4 out of 5 stars, based on 966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WEX employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

966 reviews
3.0
May 29, 2025

Okay.

Recommend
CEO approval
Business Outlook

Pros

Remote , good PTO time,

Cons

Bad training and communication. Team leads barely respond to questions asked.

1.0
May 23, 2025
Recommend
CEO approval
Business Outlook

Pros

PTO, friendly coworkers, remote work

Cons

Pay, low wages, low raises, high call volume, hard to move up in positions

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WEX Response
1y
The positive workplace culture and flexible benefits you've highlighted remain important priorities for us. Your concerns about compensation levels, advancement opportunities, and call volume management provide specific areas for us to evaluate as we work to create better career pathways and sustainable workloads. Thank you for this straightforward feedback about key employment factors.
3.0
May 12, 2025
Recommend
CEO approval
Business Outlook

Pros

I liked my team, which is what drove me to stay as long as I did. WEX manages to keep strong leaders, which is why it was disappointing to see how they were treated.

Cons

The company has slowly become aggressively AI-centric, eliminating positions and pushing heavily towards AI. This decreased client success and increased team stressors. I saw an extreme decrease in quality over the last two years due to a "quantity over quality" mentality, which hurts the employees and clients.

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WEX Response
1y
Strong team relationships and leadership quality are core values we work to maintain, so it's encouraging to hear these were highlights of your experience. Your concerns about the balance between innovation adoption and maintaining service quality provide important perspective on how strategic changes impact both employees and clients. We appreciate this thoughtful feedback about preserving what works while evolving our approach.
Viewing 106 - 108 of 966 Reviews

Glassdoor has 1,425 WEX reviews submitted anonymously by WEX employees. Read employee reviews and ratings on Glassdoor to decide if WEX is right for you.