Is WM a good company to work for as a Account Associate II?

Account Associate II professionals working at WM have rated their employer with 2.8 out of 5 stars in 279 Glassdoor reviews. This is a lower than average score with the overall rating of WM employees being 3.5 out of 5 stars. Search open Account Associate II Jobs at WM now and start preparing for your job interview by browsing frequently asked Account Associate II interview questions at WM .

Does WM pay Account Associate II employees well?

Account Associate II professionals rate their compensation and benefits at WM with 2.5 out of 5 stars based on 279 anonymously submitted employee reviews. This is 36.1% worse than the company average rating for salary and benefits. Find out more about Account Associate II salaries at WM.

How happy are Account Associate II professionals working at WM?

64% of Account Associate II employees at WM would recommend their employer to a friend. This rating has increased by 20% in the past 12 months. Account Associate II professionals have also rated WM with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.3 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 572 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 387 reviews)); "Great people and company to work for" ((in 180 reviews)); "There is a great culture here." ((in 87 reviews)); "Good work/life balance provided there" ((in 69 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 269 reviews)); "Long hours and maybe weekends" ((in 144 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 89 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 64 reviews)); "Too much favoritism at supervisory level" ((in 46 reviews))

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WM Account Associate II reviews

2.8

64% would recommend to a friend

(279 total reviews)

James C. Fish, Jr

67% approve of CEO

61% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.3

Culture & values

3.1

Career opportunities

3.0

Senior management

2.9

Work/Life balance

2.5

Compensation and benefits

Account Associate II employees have rated WM with 2.8 out of 5 stars, based on 279 company reviews on Glassdoor. This indicates that most Account Associate II professionals have an average working experience there. WM is rated 25% below average by Account Associate II professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

279 reviews

3.0

Aug 4, 2014

Started off making great money but in one year commission pay was cut twice.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Paid weekly, good money in general. Base plus commission. Huge company that is well known and respected. Management is fair and doesn't play favorites which is refreshing.

Cons

They have cut our commission pay once and then changed the terms of how we meet our goals once so now it's hard to max out on commission even though the job is the same. Also only 10 days of vacation first year.

WM Response

11y

We are sorry you feel compensation and benefits are not up to your standards. Your feedback is important to us and has been shared as we strive to continue to be a best place to work.

5.0

Jun 26, 2014

I LOVE my job!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Comfortable environment, encouraging attitudes from peers and management, positive reinforcement, appropriate coaching methods, understanding and compassionate supervisors, and recognition for hard work.

Cons

Short training period (two weeks, with less than a day for billing) poor communication between certain departments (customer service to dispatch/ops), resentment toward certain departments (customer service to dispatch/ops).

WM Response

12y

We appreciate this feedback and are always looking for input to improve our culture and work environment. This valuable insight could be shared with your leadership during goal-setting and annual review meetings. Your dedication is appreciated!

3.0

Jun 25, 2014

Review

Account manager

Recommend

CEO approval

Business Outlook

Pros

Industry leader, good benefits, one stop shop, challenging work load. Full range of environmental services made it advantageous when prospecting & helped differentiate service offerings from competitors.

Cons

Long Hours & unrealistic expectations. Price leader - enabled competition to consistently undercut WM's pricing. Extreme micro mgmt. Constant power struggle between operations & sales departments. Company driven by operations minded mgmt. team w little regard for sales team. HR Dept. practically non existent @ local level.

Viewing 262 - 264 of 279 Reviews

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WM Account Associate II reviews

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Started off making great money but in one year commission pay was cut twice.

I LOVE my job!

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