Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,264 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 62% of employees would recommend working at WM to a friend and 63% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at WM?

62% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (162) , Driver (134) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Residential Driver (46) , Roll Off Driver (46) , Project Manager (45) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 586 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 376 reviews)); "Great people and company to work for" ((in 180 reviews)); "Good work/life balance provided there" ((in 67 reviews)); "Some of the peers are great coworkers who have stayed put for a while" ((in 54 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 272 reviews)); "Long hours and lots of labor" ((in 145 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 85 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 65 reviews)); "No training, must sit next to someone who is a regular paid employee and hope they know how to train you." ((in 52 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What WM locations have received the highest employee ratings?

Medley , San Jose , Colorado Springs , Moon Township , Portland , Englewood , Philadelphia , Birmingham , Baldwin Park , Corona

WM reviews

3.5

62% would recommend to a friend

(4,008 total reviews)

James C. Fish, Jr

73% approve of CEO

63% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Compensation and benefits

3.3

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.0

Senior management

WM has an employee rating of 3.5 out of 5 stars, based on 4,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Mar 30, 2026

Good remote work but limited advancement opportunities for some people and terrible management

Ce inside commercial representative

Recommend

CEO approval

Business Outlook

Pros

Remote Bonus Weekend off Good hours

Cons

No movement unless you know someone even if you’re qualified. Sadly I was there for almost 11 years and had over 30 jobs turned down. Management only care about numbers and they micromanage.

WM Response

2mo

Your experience matters to us and we are so glad you took the time to share it. We value all feedback and take it seriously because it helps us learn and improve. We’re sorry things haven’t felt right, and your feedback helps us understand where we need to do better. Our people are at the heart of everything we do, and we’re committed to growing as leaders and creating a workplace where everyone feels supported and valued.

2.0

Mar 27, 2026

Remote work and good hours, but terrible pay

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Remote work and good hours

Cons

Terrible pay and commission structure also awful

WM Response

2mo

Thanks for being open with us. I’m sorry to hear that your experience hasn’t been what you expected. We want to make sure everyone feels supported and see a clear path forward, so your feedback is really helpful as we work on improving. We appreciate you sharing this and are committed to making things better.

3.0

Mar 26, 2026

VOPS

Vendor operations iii

Recommend

CEO approval

Business Outlook

Pros

Benefits, employee morale, location, safe building

Cons

Management hasn't been great for many people.

WM Response

2mo

Your experience matters to us and we are so glad you took the time to share it. We value all feedback and take it seriously because it helps us learn and improve. We’re sorry things haven’t felt right, and your feedback helps us understand where we need to do better. Our people are at the heart of everything we do, and we’re committed to growing as leaders and creating a workplace where everyone feels supported and valued.

Viewing 31 - 33 of 4,008 Reviews

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WM

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Ratings by category

Ratings by demographic groups

Reviews by job title

Good remote work but limited advancement opportunities for some people and terrible management

Remote work and good hours, but terrible pay

VOPS

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