Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,263 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 62% of employees would recommend working at WM to a friend and 63% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at WM?

62% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (162) , Driver (134) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Residential Driver (46) , Roll Off Driver (46) , Project Manager (45) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"The benefits are good and two weeks paid vacation for your first two years is a plus." ((in 591 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 381 reviews)); "Great people and company to work for" ((in 169 reviews)); "There is a great culture here." ((in 77 reviews)); "Good work/life balance provided there" ((in 71 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 275 reviews)); "Long hours and maybe weekends" ((in 142 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 90 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 66 reviews)); "i was assigned to a commercial route with helpers that had no training what so ever." ((in 51 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What are the top reviewed WM locations?

Houston , Phoenix , Windsor , Lombard , Chicago , Atlanta , Los Angeles , Wixom , Orlando , Denver , Detroit , Kansas City , Seattle , Dallas , Indianapolis , Miami , Charlotte , Portland , Commerce , Lewisville , San Antonio , Tupelo , Minneapolis , Philadelphia , Columbia , Saint Louis , Germantown , Baltimore , Tampa , Milwaukee

WM reviews

3.5

62% would recommend to a friend

(4,007 total reviews)

James C. Fish, Jr

73% approve of CEO

63% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Compensation and benefits

3.3

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.0

Senior management

WM has an employee rating of 3.5 out of 5 stars, based on 4,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Feb 24, 2019

Sales

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Really great place to work

Cons

nothing really to comment on

WM Response

7y

Thank you for your great review! We’re happy to hear you are enjoying your work experience with us thus far. Thank you for being a part of the WM team!

4.0

Jan 31, 2019

Ok pay!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Money benefits but thats about it!!

Cons

Long hours with zero advancement

WM Response

7y

Thank you for your review. As you know, this industry can be demanding, but we understand that work-life balance is important to all our employees. We appreciate any recommendations to best provide a positive work experience. Our growth opportunities are currently a large focus for our senior leaders and we are constantly looking for ways to improve. Recently, we launched a new careers site to make it simpler to find new careers opportunities and advancement opportunities. We encourage everyone to explore furthering their career with Waste Management by visiting careers.wm.com and joining our Talent Network to keep informed about our other upcoming improvements.

5.0

Jan 3, 2019

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Very complete on-boarding and training process. Trainers and management have a coaching mindset and very solid belief in continuous improvement. I felt really well supported from my first day, through my training period, and every week since. Although WM is a really massive company, I completely feel like they are invested in my success here and care about helping me develop as a professional.

Cons

There is an enormous amount of details to learn about the waste industry. Although I learned a lot in my training period, it was not until I actually started working with customers and using the systems that I began to feel competent. There are lots of different systems to learn in order to do my job, and it has taken about six months for me to feel like "I get it".

Viewing 3898 - 3900 of 4,007 Reviews

Jobs at WM

Dispatcher/Router Combo

WM

WM reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Sales

Ok pay!!

Account Manager

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