Is WM a good company to work for?

WM has an overall rating of 3.4 out of 5, based on over 4,264 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 60% of employees would recommend working at WM to a friend and 61% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at WM?

60% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (162) , Driver (134) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Residential Driver (46) , Roll Off Driver (46) , Project Manager (45) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 580 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 383 reviews)); "Great people and company to work for" ((in 183 reviews)); "Easy to learn and the culture was good" ((in 81 reviews)); "Work life balance is good" ((in 69 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 270 reviews)); "Long hours and lots of labor" ((in 145 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 91 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 66 reviews)); "No training, must sit next to someone who is a regular paid employee and hope they know how to train you." ((in 51 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What WM locations have received the highest employee ratings?

Medley , San Jose , Colorado Springs , Moon Township , Portland , Englewood , Philadelphia , Birmingham , Baldwin Park , Corona

WM reviews

3.4

60% would recommend to a friend

(4,008 total reviews)

James C. Fish, Jr

74% approve of CEO

61% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Compensation and benefits

3.3

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.0

Senior management

WM has an employee rating of 3.4 out of 5 stars, based on 4,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Oct 8, 2008

Great potential - wasted

Senior district manager

Recommend

CEO approval

Business Outlook

Pros

They do pay well, they have to in order to get people to put up with all the crap from Senior Management.

Cons

The direction provided from the top on down is pathetic. Starting with David Steiner and especially Larry O'Donnell, the leaders are completely out of touch with the front line. The politics are corrosive and worse, they pretend to care about the employees, but the actions speak louder than words. They spend millions on programs that have no chance of success and while they say the praise honesty and integrity, anyone who won't go along with the lie is quietly fired. They stopped caring about the customer a long time ago.

5.0

Sep 17, 2008

Great Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It's a great company to work for and they treat their employees well. This company has a great environment in their offices. People are happy working there because the other employees are great. Waste Management is also a large company with different subsidiaries, so there is the opportunity to move between businesses and learn new things.

Cons

It's like any big company where there is a lot of red tape.

4.0

Sep 7, 2008

View of the company from the bottom.

Lead technician

Recommend

CEO approval

Business Outlook

Pros

The best reasons to work for Waste Management is that being a mechanic you get to work on multiple types of trucks and bodies and understand the different types and how they work. You get a bigger variety of experience so that if for some reason you need to look for another job you have more experience. The insurance is pretty good and at my shop we have probably one of the best insurances you can get probably in the country for the middle class, but that will probably be changing here soon but they still offer one of the best insurances that I have heard of. All of the employess do work very well together and of the couple of the shops that I have worked in everyone gets along very well.

Cons

The downsides for me as a mechanic is that you are working with trucks that pick up garbage and there are always health risks that are involved but I have never heard of anything serious happening here. I do think that management people should be promoted within and brought in from other companies. The trash business is different from any other business and when you have someone come in that has never seen a garbage truck up close aside from passing one on the street that dont really understand what goes on. I have worked with one manager in the maintenance area that did not know what a simple component on the brake system was. So the biggest downside is everyone wants run a business that they dont know much about or how it affects people below them.

Viewing 4003 - 4005 of 4,008 Reviews

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Great potential - wasted

Great Company

View of the company from the bottom.

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