Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,269 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 63% of employees would recommend working at WM to a friend and 64% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at WM?

63% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (163) , Driver (134) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (46) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 582 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 370 reviews)); "Great people and company to work for" ((in 180 reviews)); "There is a great culture here." ((in 81 reviews)); "Good work/life balance provided there" ((in 72 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 268 reviews)); "Long hours and maybe weekends" ((in 143 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 88 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 66 reviews)); "i was assigned to a commercial route with helpers that had no training what so ever." ((in 50 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What are the top reviewed WM locations?

Houston , Phoenix , Windsor , Lombard , Chicago , Atlanta , Los Angeles , Wixom , Orlando , Denver , Detroit , Kansas City , Seattle , Dallas , Indianapolis , Miami , Charlotte , Portland , Commerce , Lewisville , San Antonio , Tupelo , Minneapolis , Philadelphia , Columbia , Saint Louis , Germantown , Baltimore , Tampa , Milwaukee

WM reviews

3.5

63% would recommend to a friend

(4,013 total reviews)

James C. Fish, Jr

74% approve of CEO

64% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.4

Culture & values

3.4

Work/Life balance

3.4

Career opportunities

3.1

Senior management

WM has an employee rating of 3.5 out of 5 stars, based on 4,013 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Apr 7, 2017

Great company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits are really very awesome

Cons

None I can think of

2.0

Apr 6, 2017

Inbound Account Manager - Lombard IL

Inbound account manager

Recommend

CEO approval

Business Outlook

Pros

Weekly pay . Slow paced, easy systems to use . Commission is ok . And for the most part , the agents are pretty helpful to one another .

Cons

Management has no clue , anytime you ask them a question they refer you to an instruction manual . Your supervisor will walk past your desk 8 times and not say anything work related but as soon as she sits down , she sends you a coaching email. Supervisors here like to lead from their desk instead of leading from the floor . None of them are savvy and the practices of the company are a tad bit unethical. They don't have any structured training for new hires , which is fine , but then you ask 18 questions , and will get 18 different answers. Upper management here likes to send emails , instead of actually getting to know their team and being hands on with them. The manager actually sent an email and said "we did a horrendous" job last month.

1.0

Dec 31, 2016

Be aware of paid blog positive reviews! COMPLETELY UNETHICAL!

Account manager

Recommend

CEO approval

Business Outlook

Pros

Front line employees are helpful beyond that there is no training, structure or positive redeeming value to this company and their paid positive reviews are as unethical as the organization.

Cons

Completely unethical in their paid blogging and all of their business practices. Stressed out employees,condescending supervisors,ridiculous work expectations and poor attitudes. They are robbing customers.

Viewing 445 - 447 of 4,013 Reviews

Jobs at WM

$5,000 Sign-On Bonus Heavy Equipment Operator Benefits Day 1, Stable Hours, 401K Match

$5,000 Sign-On Bonus Heavy Equipment Operator Benefits Day 1, Stable Hours, 401K Match

Driver Non-CDL Med (WMHS), RWCS

Mayaguez, PR

View job

Heavy Equipment Operator Benefits Day 1, Stable Hours, 401K Match

WM

WM reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company to work for

Inbound Account Manager - Lombard IL

Be aware of paid blog positive reviews! COMPLETELY UNETHICAL!

Jobs at WM

WM reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

WM reviews FAQs

Jobs at WM