WM reviews

3.5

62% would recommend to a friend

(4,008 total reviews)
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James C. Fish, Jr

73% approve of CEO

63% positive business outlook

WM has an employee rating of 3.5 out of 5 stars, based on 4,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Jan 28, 2026

Stressful

Recommend
CEO approval
Business Outlook

Pros

Dispatchers work remotely at this time

Cons

Relentless call volume, poor communication, stress, anxiety, bureacracy, low morale, limited overtime, and we are likely going to be replaced by AI eventually

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WM Response
4mo
We really appreciate you taking a moment to reflect and share your journey with us. I’m sorry things haven’t gone as smoothly as they should, but your feedback is valuable and helps us make the improvements needed to create a better, more supportive place for everyone.
1.0
Jan 26, 2026

Accounting Centric

Recommend
CEO approval
Business Outlook

Pros

Large company. Was not a good experience working for WM in my area. I communicated with other AM's in the Southeast and several locations valued their employees more. And Many areas did not adjust the compensation calculator quarterly - providing stability in pay.

Cons

Constantly changing the compensation calculator. Regional managers changed compensation calculator every quarter. The metrics always changed. Never knew what my commissions would be, as the "goal posts" were always being moved.

4.0
Jan 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay & benefits Great co-workers Good tech systems for accessing data

Cons

Jobs are silo'd in many cases (but you can train outside your silo)

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WM Response
4mo
Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
Viewing 70 - 72 of 4,008 Reviews

Glassdoor has 4,264 WM reviews submitted anonymously by WM employees. Read employee reviews and ratings on Glassdoor to decide if WM is right for you.