Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,264 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 62% of employees would recommend working at WM to a friend and 63% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at WM?

62% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (162) , Driver (134) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Residential Driver (46) , Roll Off Driver (46) , Project Manager (45) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 595 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 390 reviews)); "Great people and company to work for" ((in 181 reviews)); "Easy to learn and the culture was good" ((in 84 reviews)); "work life balance is good" ((in 69 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 267 reviews)); "Long hours and lots of labor" ((in 147 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 87 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 64 reviews)); "Too much favoritism at supervisory level" ((in 46 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What are the top reviewed WM locations?

Houston , Phoenix , Windsor , Lombard , Chicago , Atlanta , Los Angeles , Wixom , Orlando , Denver , Detroit , Kansas City , Seattle , Dallas , Indianapolis , Miami , Charlotte , Portland , Commerce , Lewisville , San Antonio , Tupelo , Minneapolis , Philadelphia , Columbia , Saint Louis , Germantown , Baltimore , Tampa , Milwaukee

WM reviews

3.5

62% would recommend to a friend

(4,008 total reviews)

James C. Fish, Jr

73% approve of CEO

63% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Compensation and benefits

3.3

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.0

Senior management

WM has an employee rating of 3.5 out of 5 stars, based on 4,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

5.0

Jan 16, 2026

Excellent Company

Roll off driver

Recommend

CEO approval

Business Outlook

Pros

Policy and Technology Driven. Great place to work.

Cons

There aren't really any cons. As long as you are professional and complete your work, there aren't any issues.

WM Response

5mo

Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.

4.0

Jan 15, 2026

WM Resi Driver

Class b cdl driver

Recommend

CEO approval

Business Outlook

Pros

Great benefits Supportive management Good Time off

Cons

Tough work Minimum bonus opportunity

WM Response

5mo

Thanks for taking the time to share your thoughts - we truly appreciate it! Hearing from our team helps us continue to grow and improve, especially when it comes to leadership. We’re always working to make sure our leaders are showing up in the right way, because at the heart of it all, it’s our people who make this a great place to work. Your feedback helps us stay focused on what really matters.

3.0

Jan 14, 2026

WM

Project manager

Recommend

CEO approval

Business Outlook

Pros

WM is a nice place to work

Cons

No advancement. Pay is okay.

WM Response

5mo

Thanks for being open with us. I’m sorry to hear that your experience hasn’t been what you expected. We want to make sure everyone feels supported and see a clear path forward, so your feedback is really helpful as we work on improving. We appreciate you sharing this and are committed to making things better.

Viewing 76 - 78 of 4,008 Reviews

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