WM reviews

3.5

62% would recommend to a friend

(4,008 total reviews)
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James C. Fish, Jr

73% approve of CEO

63% positive business outlook

WM has an employee rating of 3.5 out of 5 stars, based on 4,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Hours are good work life balance

Cons

Management is not good or helpful

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WM Response
1mo
Thank you for sharing your honest feedback with us. We really appreciate you speaking up, and we’re sorry that your experience hasn’t been what you hoped for. Your thoughts help guide us as we work to create a more supportive, positive environment for everyone here.
3.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable hours, full-time and reliable. My supervisor was very kind and understanding, she was great and checking in and making sure I had what I needed. Team meetings were held and that helped boost morale.

Cons

Things with the systems we use to conduct calls were constantly changing, sometimes we'd only be given a short "training" on changes made in the system and that put a lot of pressure on making sure we were doing things correctly. Customers were DIFFICULT, constantly asking for things that were just nearly impossible, but that's at every call center/customer service job. Just don't go in thinking that because this is a "trash/waste service", they won't take issues that arise seriously. I had more angry customers call in than I did content ones.

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WM Response
1mo
Thanks so much for taking the time to share your experience - we know that kind of honesty takes effort, and it really matters to us. We're always listening and working to make WM a place where people feel supported and set up to succeed.
5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good schedule and benefits. Great company to move up in

Cons

Can get overwhelmingly busy depending on the sector you are in

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WM Response
1mo
Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
Viewing 22 - 24 of 4,008 Reviews

Glassdoor has 4,264 WM reviews submitted anonymously by WM employees. Read employee reviews and ratings on Glassdoor to decide if WM is right for you.