Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,273 reviews left anonymously by employees. This rating has been stable over the past 12 months. 63% of employees would recommend working at WM to a friend and 64% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at WM?

63% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 580 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 385 reviews)); "Great people and company to work for" ((in 186 reviews)); "There is a great culture here." ((in 79 reviews)); "Work life balance is good" ((in 67 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 269 reviews)); "Long hours and maybe weekends" ((in 140 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 91 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 62 reviews)); "Favoritism has been noticed and if you don’t play their game then you will just be one of the flock." ((in 45 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What are the top reviewed WM locations?

Houston , Phoenix , Windsor , Lombard , Chicago , Atlanta , Los Angeles , Wixom , Orlando , Denver , Detroit , Kansas City , Seattle , Dallas , Indianapolis , Miami , Charlotte , Lewisville , Portland , Commerce , San Antonio , Tupelo , Minneapolis , Philadelphia , Columbia , Saint Louis , Germantown , Baltimore , Tampa , Milwaukee

WM reviews

3.5

63% would recommend to a friend

(1,153 total reviews)

James C. Fish, Jr

74% approve of CEO

64% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.4

Culture & values

3.4

Work/Life balance

3.4

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

4.0

May 30, 2023

Good Company

Isr- inside sales representative

Recommend

CEO approval

Business Outlook

Pros

Great Company. Friendly coworkers, Decent Benefits, Fair Pay.

Cons

It takes long term pipeline management skills because the prospects are often under a current contract.

WM Response

3y

Thank you for this! We’re committed to offering our people an environment they can thrive in. We‘re happy to hear about your positive experience with WM and can’t thank you enough for this valuable feedback that reassures us we are committing to the promise we make to our employees.

3.0

May 27, 2023

WM

National account program manager

Recommend

CEO approval

Business Outlook

Pros

Unlimited PTO, they are trying to work on more women employees or so they say, they are trying to bring diversity awareness but only for Latinos and Blacks, if you fall under any other category you don't exist.

Cons

Career development, bad maternity leave benefits, Pay is low, no diversity, no equal pay for women (good ol White boys club), If you are great at what you do you get rewarded with more work and same pay.

WM Response

3y

Thank you for taking the time to express your concerns, and for your years of dedication to WM. We value all feedback from our employees, and your comments are being taken seriously and have been flagged to local leadership. WM fosters a SPEAK UP culture that values open and honest conversations. This includes sharing ideas, asking questions, and reporting issues or concerns without fear of retaliation. Once you SPEAK UP, we will LISTEN UP and FOLLOW UP. We encourage you to voice your concerns to your manager, HR leader, or the Integrity Hotline at 1-800-265-9381. WM also prides itself on being an equal opportunity employer, and does not discriminate based on gender or race. We do take this seriously and encourage you to call our Integrity Hotline if you feel discriminated against so that any issues can be investigated.

2.0

May 25, 2023

Previous job teview

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home. Competitive Salary, no weekends, good benefits

Cons

Micromanagement, small increases, no bonus structure

WM Response

3y

Thank you for expressing your concerns, as we value all feedback from our former employees. We continually strive to ensure that our management is providing the best leadership to our teams and make every effort to ensure the success of our team members.

Viewing 265 - 267 of 1,153 Reviews

Jobs at WM

Industrial Maintenance Technician - Overnight Shift 10:00pm - 6:30am - $2,500 Sign on Bonus, Benefits Day 1

Call Center Customer Service Representative

WM

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