Is WM a good company to work for?

WM has an overall rating of 3.4 out of 5, based on over 4,264 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 60% of employees would recommend working at WM to a friend and 61% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at WM?

60% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (162) , Driver (134) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Residential Driver (46) , Roll Off Driver (46) , Project Manager (45) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 582 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 399 reviews)); "Great people and company to work for" ((in 170 reviews)); "There is a great culture here." ((in 82 reviews)); "Good work/life balance provided there" ((in 69 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 270 reviews)); "Long hours and maybe weekends" ((in 147 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 93 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 66 reviews)); "i was assigned to a commercial route with helpers that had no training what so ever." ((in 51 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What WM locations have received the highest employee ratings?

Medley , San Jose , Colorado Springs , Moon Township , Portland , Englewood , Philadelphia , Birmingham , Baldwin Park , Corona

WM reviews

3.4

60% would recommend to a friend

(4,008 total reviews)

James C. Fish, Jr

74% approve of CEO

61% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Compensation and benefits

3.3

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.0

Senior management

WM has an employee rating of 3.4 out of 5 stars, based on 4,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Dec 30, 2014

Response to WM integrity

Driver

Recommend

CEO approval

Business Outlook

Pros

None at all to much harassment.

Cons

Worst Management ever. Hire from outside they don't know or care about the work you do. Was actually they are hired to harass employees.

WM Response

11y

We're very concerned about these comments. What you've reported is not in line with our policies concerning integrity, discipline, and open communication. If you feel like you would like to have these concerns addressed, we ask that you please contact our WM Ethics Helpline at 1-800-265-9381.

2.0

Oct 11, 2014

I gave 15 years to this company in multiple roles and Senior Management could care less.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The front line and local management staff are fantastic people with a lot to offer. You can always find something new and exciting to work on and most non-corporate positions provide a good environment with good people.

Cons

Senior Management members treat people as objects, not people. They can ride people hard for success, asking them to contribute all their time and energy to help the company and then turn around the next minute and show you the door. Many decisions are made at the Senior level without engaging the people that actually perform the affected functions. It's viewed as arrogant, misinformed and uncaring by the victims.

WM Response

11y

We appreciate your insightful and well-written comments. Your feedback is extremely important to us and will be shared anonymously with Management.

1.0

Aug 12, 2014

WM treats Customers & Employees like TRASH!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Waste is a Fortune 200 company that has potential to be great. The company pays very well and has great benefits. Waste Management is huge and there are opportunities to build a career.

Cons

The culture at Waste is very toxic and negative. The company doesn't value employees or customers. There are no training programs for supervisors or managers, leaders do not communicate with employees, departments do not interact with one another & customers suffer because of it. Nepotism is the norm. Every year the company has a hiring freeze/layoff period around August, regardless of the financial health of the company. Managers & executive leaders use intimidation to control their employees. I've worked for great organizations throughout my career, & Waste is by far the worst. It's truly sad because the company has the potential to be great if they would stop treating their employees & customers like trash. No pun intended.

WM Response

11y

We are very sorry you feel this way. This is not what we like to hear. Regarding training, we would encourage you to explore the vast array of training programs available through Waste Management University, a benefit that's a part of your total rewards package. Your feedback is important to us and will be shared as we strive toward continuous improvement.

Viewing 25 - 27 of 4,008 Reviews

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Response to WM integrity

I gave 15 years to this company in multiple roles and Senior Management could care less.

WM treats Customers & Employees like TRASH!

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