Is WM a good company to work for as a Route Operations Manager?

Route Operations Manager professionals working at WM have rated their employer with 3.4 out of 5 stars in 121 Glassdoor reviews. This is a lower than average score with the overall rating of WM employees being 3.5 out of 5 stars. Search open Route Operations Manager Jobs at WM now and start preparing for your job interview by browsing frequently asked Route Operations Manager interview questions at WM .

Does WM pay Route Operations Manager employees well?

Route Operations Manager professionals rate their compensation and benefits at WM with 3.6 out of 5 stars based on 121 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Route Operations Manager salaries at WM.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (136) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (47) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 564 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 396 reviews)); "Great people and company to work for" ((in 181 reviews)); "There is a great culture here." ((in 82 reviews)); "Good work/life balance provided there" ((in 70 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 273 reviews)); "Long hours and lots of labor" ((in 143 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 90 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 64 reviews)); "Too much favoritism at supervisory level" ((in 43 reviews))

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WM

WM Route Operations Manager reviews

3.4

60% would recommend to a friend

(121 total reviews)

James C. Fish, Jr

72% approve of CEO

72% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.3

Culture & values

3.3

Career opportunities

3.1

Work/Life balance

2.9

Senior management

Route Operations Manager employees have rated WM with 3.4 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Route Operations Manager professionals have a good working experience there. WM is rated in line with the average (within 1 standard deviation) by Route Operations Manager professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

121 reviews

5.0

Mar 21, 2025

Pay

Route driver

Recommend

CEO approval

Business Outlook

Pros

Very good pay and benefits

Cons

Long hours and physical labor

WM Response

Thank you for your great five-star review! We’re committed to offering our employees an environment they can thrive in. We are happy to hear about your positive experience while working for WM.

3.0

Feb 25, 2025

Good Place, Bad Management

Route manager

Recommend

CEO approval

Business Outlook

Pros

Good Pay, Good Co-workers, They teach you and train you

Cons

It was just a bad experience with a horrible boss

WM Response

We value all feedback and love to hear recommendations on how to best provide a more positive work experience.

5.0

Nov 26, 2024

Fantastic

Route manager

Recommend

CEO approval

Business Outlook

Pros

Great pay, and a people first culture

Cons

Somewhat long hours but overall a great place

WM Response

Thank you for your great five-star review. We’re committed to offering our employees an environment they can thrive in. We are happy to hear about your positive experience while working for WM.

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