WM Router reviews

Work life balance and team work

I have worked at Denver South for 5 years under several different district managers. Raises have been generous since Garrett Serrano took over the site - before he started in 2021, our driver team was underpaid (starting at $19/hr for a grueling 60hr work week), RM's were underpaid (starting at 65k for a grueling 70hr week) and overworked. Garrett pushed through a $4/hr raise for all drivers & helpers in Denver in 2021, and then pushed for raises for RM's and technicians at a later date; he also listened to RM's when we asked for our schedule to be adjusted to cut down on overall hours worked. Both my salary and my work/life balance have improved dramatically since working under Garrett in this role. Garrett is big on spending money on the people here, showing them appreciation with food, celebrations and prizes for going above and beyond. It's all about taking care of our people. I have never had to ask Garrett for a raise, and have gotten 1-2 every year since he has been here. I have been also been offered several options for promotion with his help, and is always open to helping me prepare for an interview and an introduction call to a hiring manager if I ask him. His leadership style is not for everyone and by no means am I saying he's perfect – he asks for a lot from you as he tries to help you mold into a better leader, but he also gives a lot. Most importantly to me, he has always listened to feedback and adjusted himself as needed to better support me and the team. It can be emotionally taxing, but I am a better person for it now at work and at home. Our driver team asks for a lot, but also gives a lot. You will work with people from all walks of life and experiences and it's a challenge to find the right way to talk to each one of them, but very rewarding when you find it.