To be as honest and subjective as possible, I started working for this company with the belief that I had found a good long-term fit as a young professional with prior experience in my field of work. Unfortunately, that dwindled rather quickly after witnessing and experiencing several things here firsthand.
For starters, my department was hired by the manager whom emphasized that our position would be work from home within a year- big 'selling point' for me. over a year later, NO acknowledgement on working from home whatsoever, and the manager has since been let go. Training all-around for just about any position is inadequate and highly unorganized. New hire customer service representatives are forced to handle calls after only one week of training, constantly giving incorrect information for lack of assistance and resources. Expectations are either unclear or unrealistic if ever established, as it is common to have to assist other seasoned departments with workload assignments to avoid losing government contracts (like entering claims in the German language with no prior German language experience).
A majority of the management staff and visitors are impersonal or outright rude- many of which will pass you in the hallways and not bother to speak or look at you as if you've spoken out of place. Ironically, many of the same supervisors and managers which were hired by WPS were able to maintain the same positions they had when this building was Sprint. Even as a new site, it’s extremely difficult to advance, as promotions are more based on favoritism and willingness to fulfill demands without question than merit or successful experience. Leadership tends to be highly unprofessional, as it’s not uncommon for supervisors to fraternize with certain team members outside of work, openly reprimand employees, or openly discuss terminating other employees. Visitors are constantly in the building, yet seldom bother to formally introduce themselves, as the aim is to police certain persons as opposed to building a foundation of trust and transparency within the organization. Wisconsin counterparts, even within the same department, are often not above being rude or condescending when assistance or collaboration is needed on certain projects. Although this area has many former service members who have Tricare as an option, and the cost of living is fairly high, expect to pay a significantly higher health care premium and make less than your Wisconsin counterparts. As one of many well-educated and competent professionals within this facility, one can't help but wonder if the treatment would be different if this site wasn't primarily minorities, but I digress.
Long story short, I'm past the point of seeing this company as a place to grow with any real longevity. It appears that anyone from off the streets could get a job here, as the interview/hiring process is generally condensed to a walk-in interview followed by an offer. Professionalism is virtually non-existent, as there have been multiple accounts of both verbal and physical altercations at this site. On an organizational level, WPS' focus seems to be more about just getting by to keeping the contracts they've procured, rather than truly innovating processes or truly supporting a diverse workplace with young leaders alike. Department managers and supervisors have abruptly left the company for being overworked and unreasonably compensated. If you'd like a long-term career with a company that will foster your growth and compensate you competitively, this is NOT it. If you want a job with a regular paycheck and benefits, this still may NOT be it, as there have been issues with that as well. Unless you really need the money, just steer clear and wait for something better...
