WPS Health Solutions reviews

No work/life balance, Executive Leadership is out of touch. Poor HR leadership and poor working conditions. Not open to new ideas. MVH Executive leadership is the worse. Do not work for the MVH division. No support once you hit the floor.

THIS PLACE IS A HOT MESS. Since January 1st things have gone downhill for this company. The company is worrying about the wrong things and are very unethical. They are so busy worried about why a agent is in the bathroom for a minute or two than figuring out why they are millions behind in claims. No one in that building knows anything and they do not want to train properly because they are so scared to have people off the phones. And just recently customer service has been dealing with claims from before 2017. We don’t have any information on these claims In the systems and when patients and providers call we cannot give them answers because we do not have access to any information from 2017. It was big mistake having agents deal with claims from 2017 with no information on them. And just recently they took away hour lunches just so we can stay on the phone longer. This is very unethical and not fair at all. The company lies about everything and does not care about the employees. And it has been brought to many employees attention that they are on a 90 day probation because they are messing everything up. Many patients have been calling in because they cannot get medical care because wps is not processing claims in a timely manner. EVERYDAY PEOPLE ARE QUITTING BECAUSE THEY ARE NOT BEING TREATED FAIR.